This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches everywhere. Property manager was mean, noisy upstairs, floors were dirty. They didn't have a breakfast or any dishes or pots and pans to cook with. They should have posted that, instead of me showing up then tell me! They are bad!
Business response:
Dear Ellen, We sincerely apologize for the issues you encountered during your stay, including pest concerns, noise disturbances, and cleanliness. We also regret the lack of clear communication regarding the availability of breakfast and kitchen items, which are indeed available upon request. Your experience does not reflect our standards, and your comments have been shared with our housekeeping and management teams for immediate attention. We are committed to improving guest satisfaction and appreciate you bringing these mat... read more
Not happy with the smell, atmosphere and the safety that this hotel was in and I decided to stay cancel and stay elsewhere
Business response:
Dear Almerie, We’re truly sorry to hear that your experience did not meet expectations and that concerns regarding the smell, atmosphere, and overall sense of safety led you to cancel your stay. This is certainly not the impression we want to leave, and we regret that we missed the opportunity to make things right during your visit. Your concerns have been shared with our team. We appreciate your input as it helps us improve for all guests. We look forward to welcoming you back for a better experience. Sincerely, Hotel Manag... read more
The place is listed as a hotel and charges nighy like a hotel. But when you ask for towels or blankets/pillows, you are told that they are not a hotel and they dont give that stuff out. When i walked up to the door of my room, there is trash scattered in the flowerbed and a bag of stuff on the sidewalk. The room itself was rundown and dingy. You couldnt walk on the floor without your feet getting black. The bathroom had stains in the shower curtain, burn marks on the plastic toilet lid, water marks on the mirror. The whole r... read more
Business response:
Dear Christopher, We deeply regret the experience you had and sincerely apologize for the cleanliness issues and confusion regarding amenities. Our goal is to provide a clean, comfortable stay for all guests, and it’s clear we fell short during your visit. Your concerns about the room condition and service have been shared with our housekeeping and management teams for immediate attention. We truly value your input and are working to improve. Thank you again, and we hope to welcome you back. Sincerely, Hotel Management
There was black marks on the top cover that looked liked frontprints. The microwave was filthy. The toilet didnt flush properly. There was no hot water.
Business response:
Dear Chandra, We sincerely apologize for the condition of your room, including the stained bedcover, unclean microwave, malfunctioning toilet, and lack of hot water. These issues are not reflective of our standards, and we deeply regret the discomfort caused during your stay. We have shared your feedback with our housekeeping and maintenance teams to address these problems promptly and ensure improvements moving forward. Your satisfaction is important to us, and we hope for the opportunity to better serve you in the future. ... read more
What a dump A dump. Required towel fee. No soap in room. Unfriendly staff.
Business response:
Dear Brett, We sincerely apologize that your experience did not meet expectations. We regret any confusion regarding the towel policy and understand the inconvenience caused by the absence of soap in your room. Your comments about our staff’s service are taken seriously, and we will reinforce training to ensure a more welcoming environment. We are committed to addressing these issues to improve our guest experience. We appreciate your input and hope to have the opportunity to welcome you back for a much better stay. Sincerel... read more
Dirty dirty dirty room. The room was so Unclean! the walls were so dirty as was the kitchen and bathroom and the bedding. I slept on top of the bedding because of the dirty sheets and stains and little black pubic hairs that I saw on the sheets. Only the pillow case seemed clean and fresh. The whole room walls and doors and light switches need a deep clean. The chair in the room looked like it was picked up from a garbage dump. The microwave and stove top and fridge all need a deep clean. I didn’t bring in my bags, left them... read more
Business response:
Dear Guest, We sincerely apologize for the unacceptable cleanliness issues and the discomfort you experienced during your stay. Your detailed observations are deeply concerning, and we are taking immediate action with our housekeeping and maintenance teams to thoroughly address and improve these conditions. We also regret any unsatisfactory response you received from the front desk. Your input is invaluable to us as we work toward better standards. We hope to have the opportunity to welcome you back for a much improved exper... read more
Check in went very smoothly, the lady was very nice, the hotel itself is very dated and is more like an apartment complex for people who rent by the week. The stairs to room were messy and had litter and for it being a smoke free complex the cigarette butts on the ground and common areas told another story. The keys to the room worked intermittently, opening the door to the room it was apparent renovations would be nice, paint was messed up, and it was very basic. The room itself was tidy but did not feel very clean. It did ... read more
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay. Your observations regarding cleanliness, maintenance, and the overall condition of the property are taken seriously, and we regret that your expectations were not met. We are actively working on improvements to enhance the quality and comfort of our accommodations. Your comments are valuable in helping us identify areas needing attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely,... read more
They charged an additional amount beyond the booking fee under the pretext of future services and needs—such as extra towels or soap—regardless of whether these items were actually requested or needed.
Business response:
Dear Guest, We sincerely apologize for any confusion or frustration caused by the additional charges you mentioned. We never intend to disappoint our guests in any way, as we truly focus on the overall satisfaction of our guests. Thank you for choosing us, and we are grateful for your patience. We hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management
I pull up and there’s people talking about having drugs and weapons in one of the rooms. Also, no hot water morning or night and wasn’t even given shampoo. Had to “request shampoo” and also lay a “linen fee”
Business response:
Dear Guest, We deeply regret to hear about the concerns you experienced during your stay. The safety and comfort of our guests are our top priorities, and we take any reports of inappropriate behavior very seriously. We will investigate the situation and work with local authorities as necessary. Regarding the hot water and amenities, we sincerely apologize for the inconvenience and will ensure that these issues are addressed promptly. Our team strives to provide exceptional service, and we regret that we fell short during yo... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.