Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Dear Guest, We appreciate you choosing Extended Stay America and are pleased to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your visit and for taking the time to review your experience. We are delighted to know your stay was such an enjoyable one and that our team helped make it especially memorable. Creating a welcoming experience through genuine hospitality is something we take great pride in, and your kind comments mean a great deal to us. It was our pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize that this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay with us. We appreciate you taking the time to share your rating. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon! Sincerely, Hotel Management