Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Dear Roy, We are thrilled to hear that our front desk team made such a positive impression during your stay! It is wonderful to know that their attentiveness and warmth enhanced your experience. Thank you for taking the time to share your kind words and for choosing Extended Stay America. We look forward to welcoming you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Sariah, Thank you for the review and for sharing your experience. We sincerely apologize for the issues you encountered with the room. We also adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Please note that our front desk is available during daytime hours to assist with any concerns or requests. We value your feedback and hope to have the oppor... read more

Business response:

Dear Victor, Thank you for sharing your feedback. We sincerely apologize that your room did not meet your expectations and for the discomfort caused by the lingering odor. Your comments have been shared with our housekeeping and maintenance teams to address this issue and prevent it from happening in the future. We appreciate you bringing this to our attention and hope you might consider staying with us again, allowing us to provide a fresher, more comfortable, and enjoyable experience during your next visit. Sincerely, Hote... read more