Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Dear Guest, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize for falling short on a few aspects. We appreciate you letting us know what we can do to improve the quality of our guest experience. It was lovely hosting you. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind review. We are thrilled to hear that you found our property to be very clean and that it met your expectations. Cleanliness is a top priority for us, and it’s wonderful to know that our efforts are making a positive impact on your stay. We strive to ensure a comfortable and welcoming environment for all of our guests, and your feedback encourages us to keep up the good work. We look forward to welcoming you back to Extended Stay America on your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that your experience was positive overall. Our team works hard to ensure that every guest enjoys a comfortable and enjoyable stay, and your kind words about your visit are much appreciated.We are constantly striving to provide the best service possible and would be more than happy to make your next stay even better. We look forward to welcoming you back in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, We love hearing that you had such a great experience! Your kind words truly brighten our day. At Extended Stay America, we aim to create a welcoming environment where guests feel at home, so it’s wonderful to know we hit the mark. Thanks for choosing to stay with us. We can’t wait to welcome you back for another enjoyable visit soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the unpleasant odor and the condition of the bathroom in your room. This is not the experience we aim to provide, and our team is addressing these maintenance and cleanliness issues immediately. We also regret the confusion regarding breakfast availability and understand how disappointing that must have been. We are working to ensure our listings and amenities are clearly communicated moving forward. Your comments are valuable in helping us improve. We appreciate your stay and look forw... read more