Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Dear Guest, Thank you for your recent stay with us. We appreciate you taking the time to share your rating. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing your feedback. We’re glad to hear your positive comments and regret that the studio did not include the chaise lounge for your visit. We understand how small details like this can impact comfort and convenience, and we apologize for any inconvenience it may have caused. Your observations have been noted and shared with our team to ensure a more complete and enjoyable experience for future guests. We truly value your input and hope you will consider returning, so we can provide a fully equi... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for rating your stay positively overall. We understand that needing a key card for front door and elevator access may have felt inconvenient, and we appreciate you sharing that perspective. While these measures are in place to enhance guest security, we recognize they can sometimes feel restrictive. We also understand your concern regarding front desk availability and the importance of consistent assistance. Your comments have been shared with the appropriate leade... read more