Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Dear Sariah, Thank you for the review and for sharing your experience. We sincerely apologize for the issues you encountered with the room. We also adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Please note that our front desk is available during daytime hours to assist with any concerns or requests. We value your feedback and hope to have the oppor... read more

Business response:

Dear Victor, Thank you for sharing your feedback. We sincerely apologize that your room did not meet your expectations and for the discomfort caused by the lingering odor. Your comments have been shared with our housekeeping and maintenance teams to address this issue and prevent it from happening in the future. We appreciate you bringing this to our attention and hope you might consider staying with us again, allowing us to provide a fresher, more comfortable, and enjoyable experience during your next visit. Sincerely, Hote... read more

Business response:

Dear Jorge, Thank you for sharing your feedback. We appreciate your positive remarks and sincerely apologize for the oversight with the bathroom linens, as this falls short of the standard we strive to uphold. Your experience highlights an important area for improvement, and we are taking steps to ensure our housekeeping consistently meets guest expectations. We value your input and hope you will consider staying with us again, allowing us the opportunity to provide a more comfortable and thoroughly prepared stay that reflec... read more