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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smells a lot like tobacco/marijuana, carpet was dirty, and there were cockroaches everywhere.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your room did not meet your expectations and understand how unpleasant these conditions must have been. Maintaining a clean and comfortable environment is a top priority, and your comments have been shared with our team for immediate review and improvement. We appreciate you taking the time to let us know about your experience, and we hope you will consider staying with us again in the future so we can provide a more welcoming and enjoyable visit. Sin... read more
The front desk employee was sick and not wearing a mask. She stated that she has allergies. I can understand in this bad economy people can’t take a day off. But turned out that few of the guests who were checked in by her started having cold and flu symptoms Those guests can’t take a flight back nor can afford to extend their stay. The front desk is a small room with no/poor ventilation. That is a real health hazard.
Business response:
Dear Guest, We truly regret learning about the situation at the front desk and understand how concerning it must have been for you and other guests. Please know that guest safety and well-being are our top priorities, and we are addressing this matter with our team promptly. Your experience is important to us, and we sincerely hope the remainder of your stay is both comfortable and enjoyable. Sincerely, Hotel Management
Everything, it tool an hour+ to checkin, first room smelled like straight smoke, second room key didn't work 3rd room I stayed in was disgusting, everything was broken up, meth pipe left in the room, roaches throughout. Toilet barely worked, It took 40 mins to wait for the onne staff member to come to the desk to check me outNever again.
Business response:
Dear Guest, Thank you for sharing this feedback, and we sincerely regret the series of difficulties you experienced during your visit. We understand how frustrating and distressing these circumstances must have been, and we apologize for the inconvenience caused by delays, room conditions, and limited on-site availability at that time. While operational constraints can occasionally impact service, this does not reflect the experience we aim to provide. Your comments have been taken seriously and are being used to support cor... read more
The room had roaches crawling everywhere. There are guests that seem to live there, loitering the property, smoking and drinking in small grouos in the parking areas. Guests look like shady homeless, vagrant types.
Business response:
Dear Guest, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. Our front desk team is always here to assist you and improve your time with us. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Place was very scary. Old , cleanliness was a concern. Safety was a concern. When parking at the office has 7+ spaces reserved for law enforcement, that should say enough. I did not stay the night.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry that your visit caused concern and that you chose not to remain overnight. We understand how important a sense of comfort and security is when traveling, and we apologize that this was not conveyed during your stay. While our property serves a diverse range of guests and works closely with local authorities as a precaution, we regret that this created an unfavorable impression. Your comments regarding condition and upkeep have been shared with our manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,228 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.