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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was fine except there was a German cockroach in my room that ran down my wall near the bed and kind of grossed me out
Business response:
Dear Stephen, Thank you for your feedback. We are truly sorry to hear about the presence of a cockroach in your room. This is certainly not the standard we uphold, and we understand how distressing this must have been. We will address this issue with our pest control team immediately to ensure it does not recur. Your comments are crucial for our improvement, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant experie... read more
N/A
Business response:
Dear Peter, Thank you for choosing us and sharing a review. We are sorry to see that your experience did not meet your expectations. If you have any specific feedback or concerns, we would appreciate hearing from you so we can address them and work towards improving our services. Your satisfaction is important to us, and we hope to have the chance to provide you with a better stay in the future.Sincerely, Hotel Management
Staff was rude to the extreme and management is no exception at all
Business response:
Dear Isabel, Thank you for bringing this to our attention. We deeply apologize for the experience you had with our staff, as this does not reflect the service we strive to provide. Your feedback is very concerning, and we regret this was not your experience. Our goal is to create a welcoming and respectful environment for all our guests. We will immediately address this matter with our team to ensure such behavior is not repeated. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Man... read more
Infested with cockroaches, rusty tub, holes on bathroom, broken ironing board, not equipped with anything in kitchen, broken phone, awful customer service. Refused my refund request. This is a slumlord. Expedia was no help. Super disappointed 😞
Business response:
Dear Anastasia, Thank you for your kind words! We are delighted you had a great experience and appreciated our front desk staff. At Extended Stay America, we strive to provide excellent service and look forward to welcoming you back for another positive stay.Sincerely,Hotel Management
There was no one at the front desk to check me in. They refused to reimburse me even though I booked the room 30 minutes before arrival on site.
Business response:
Dear Lucien Bell, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,005 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.