This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tuscaloosa
- Hotels
- Tuscaloosa, AL
About this business
Location details
4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No comment
Business response:
Thank you for your review. We are so sorry for any issues that you had during your stay. We hope that we have another chance to show you a much better experience the next time you are in the area.
Terrible, cobwebs, dust on blinds, broken furniture, bugs, stains on floors.
Business response:
We apologize for the issues. Thank you for your feedback and we will continue to improve on these matters.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Michael. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Property and room were god awful. Staff was so nice that we felt guilty complaining but couldn’t stay there another night. If it wasn’t midnight we wouldn’t have stayed at all. Checked out first thing the next morning. Whole place wreaked of cigarette smoke and there were bugs. Truly felt sorry for the employees!
Business response:
Thank you for your review. We are happy that you enjoyed our friendly and helpful staff, but apologize for any issues that you experienced with the unpleasant odors and pest sightings. We look forward to addressing these concerns with our team at the property and our pest control provider to avoid these issues in the future.
place was dirty and had bugs
Business response:
Thank you for taking the time to review your stay, Jeffery. We sincerely apologize that we failed to deliver an overall clean and pleasant stay to you during your visit. We will address your concerns with our and housekeeping team for proper review and action to prevent these issues in the future. Again, we apologize for any issues that you experienced during your time with us and we wish you all the best in your future travels.
NOBODY SHOULD STAY AT THIS HOTEL!! IT WAS HORRIBLE! THERE WERE BUGS, THE ROOM WASN'T CLEAN, THE BED WAS NOT COMFORTABLE!! WE STAYED ONE NIGHT AND GOT A REFUND FOR THE OTHER NIGHT THAT WE DIDN’T STAY!! I WILL NEVER STAY AT THIS HOTEL AGAIN!!
Business response:
Thank you so much for letting us know, Shanta. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
The property was not well maintained. The covering to the air conditioner fell off the unit and crashed onto the floor in the middle of the night. Scared the heck out of me! Remote didn't work. I paid for premium internet for 2 days, got it on my 2nd day. The hotel had a bad smell.
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. Thank you for sharing your feedback so we know how we came across during your visit with us.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Tuscaloosa
How is Extended Stay America Select Suites - Tuscaloosa rated?
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
When is Extended Stay America Select Suites - Tuscaloosa open?
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.