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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honest Review – Just OK I’m not sure who’s leaving all the 4- and 5-star reviews, but they feel pretty misleading. Here’s my honest take: overall, it’s a 2-star experience, but I gave it 3 stars because the front desk staff was genuinely friendly and helpful. The property has more of a motel vibe, with outdoor entrances and a generally run-down feel. The bed was decent, but the pillows were uncomfortable—fortunately, I brought my own. Amenities are very limited. There’s a sign saying you can request dishes, but I didn’t both... read more
Business response:
Dear Guest, We apologize for any inconvenience you faced regarding amenities and room comfort. We always aim to improve and provide our guests with a more pleasant experience, and we’ll look into adding more accessible items like cups and hairdryers to better serve you in the future. However, we’re glad to hear that our front desk staff provided friendly and helpful service. We appreciate your input and hope to welcome you back soon for an even better stay.Sincerely,Hotel Management
Staff very helpful
Business response:
Dear Guest, Thank you for your feedback! We're thrilled to hear that our staff provided you with helpful service during your stay at Extended Stay America. We always strive to make every guest's experience as enjoyable as possible, and your kind words motivate us to keep up the good work. We look forward to welcoming you back soon, and we’ll ensure you receive the best service and attention to detail!Sincerely,Hotel Management
Room was not that clean Customer service not prompt or great
Business response:
Dear Guest, We apologize that your room cleanliness and customer service experience did not meet expectations. Our team is committed to providing a comfortable and well-maintained environment, and we take your concerns seriously. We are reviewing our housekeeping and front desk procedures to ensure prompt, friendly service and improved cleanliness. Your input helps us do better, and we truly value the opportunity to improve. Thank you again, and we look forward to welcoming you back with a better stay.Sincerely,Hotel Managem... read more
Staff was very nice and helpful, but the rooms need renovation. People gather outside the rooms to chat and smoke very often and it is kind of noisy.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that our staff made a positive impression and were helpful during your stay. We apologize for the noise caused by people gathering outside the rooms and understand how this can impact your experience. We will look into ways to address this issue to ensure a quieter environment for our guests. Additionally, we appreciate your comments regarding room renovations, and we are actively working on improvements to enhance the overall guest experience. We hope to welcome yo... read more
Good customer service reps.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.