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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't expect a big breakfast, or an elevator Upon checking in, the desk clerk told me breakfast would be served on a table in the lobby and pointed to a table behind me. The table was about 18 by 36 inches, extremely small to serve breakfast to a motel this size. I was in shock when he told me this and at first I thought he may be joking. The lobby itself was very small, just big enough for the front desk and that breakfast table. I didn't even bother going down to the lobby for the breakfast. There is an IHOP right down the... read more
Business response:
Robert, thank you for sharing your wonderful review of Extended Stay America - Washington, D.C. - Germantown - Town Center. We are delighted to read you loved your well-appointed suite and enjoyed the convenience of our location. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Rob, I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
Need Improvement at This Property Extremely poor front desk support. Non-responsive to simple requests and poorly staffed. The room was OK, but smaller than past stays at this hotel brand. I found that simple things such as a hair blower were missing from the room and the bathroom sink clogged. The room was clean and presentable.
Business response:
Thank you for being loyal to our brand and for choosing us. We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
Thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you here at Extended Stay America - Washington, D.C. - Germantown - Town Center, and we hope you will come and see us again soon. Sincerely, General Manager
Switch a roo Paid for 2 full size beds and got a king and a pull out sofa.
Business response:
Tresa, thank you for being our guest. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. We regret the inconvenience caused and hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Hotel limpio y comodo Buena estadia, personal amable. El desayuno continental pobre, solo cafe y queque. En general bien por un valor razonable.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Tirell, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
It was ok... Requested a smoking room and was told there is a discrepancy between Expedia's website reservation and what they see on the computers at the hotel, so was not given a smoking room as originally paid/planned for. Also, there was an issue with the television(s) where they were automatically shutting off every minute or two. Asked the front desk and told me there was nothing they could do as it was the weekend and would've been near impossible to call the handyman; included since I only had a day left on my reserv... read more
Business response:
We appreciate your stay and for taking the time to leave your feedback. We are glad you enjoyed your overall stay, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Mixed experience Tash can wasn't emptied. Carpet looked like no one vacuumed. Bathroom and bed were clean.
Business response:
Thank you for including us in your travel plans. It’s nice to know you had an overall pleasant stay, but we are sorry for the housekeeping issues you encountered during your visit. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.