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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you here at Extended Stay America - Washington, D.C. - Germantown - Town Center, and we hope you will come and see us again soon. Sincerely, General Manager
Switch a roo Paid for 2 full size beds and got a king and a pull out sofa.
Business response:
Tresa, thank you for being our guest. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. We regret the inconvenience caused and hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Hotel limpio y comodo Buena estadia, personal amable. El desayuno continental pobre, solo cafe y queque. En general bien por un valor razonable.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Tirell, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
It was ok... Requested a smoking room and was told there is a discrepancy between Expedia's website reservation and what they see on the computers at the hotel, so was not given a smoking room as originally paid/planned for. Also, there was an issue with the television(s) where they were automatically shutting off every minute or two. Asked the front desk and told me there was nothing they could do as it was the weekend and would've been near impossible to call the handyman; included since I only had a day left on my reserv... read more
Business response:
We appreciate your stay and for taking the time to leave your feedback. We are glad you enjoyed your overall stay, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Mixed experience Tash can wasn't emptied. Carpet looked like no one vacuumed. Bathroom and bed were clean.
Business response:
Thank you for including us in your travel plans. It’s nice to know you had an overall pleasant stay, but we are sorry for the housekeeping issues you encountered during your visit. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Business response:
Thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America - Washington, D.C. - Germantown - Town Center. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
I enjoyed my stay at this hotel, the location is great, within distance from shopping center, fats food and restaurants
Business response:
Thank you for taking the time to share your experience. It is great to see you valued our convenient location and your overall stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Won't go back Not much of a breakfast at all. Beds hard and pillows flat. Not very good value.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,814 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.