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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Amy, it was a pleasure to have you as our guest at Extended Stay America. We are glad you enjoyed your time with us and hope to see you soon. Sincerely, Hotel Management
AMAZEMENT MY COUSINS TRIED TO REACH ME BUT THEY WOULD NOT PUT THEM THRU WITHOUT THE ROOM NUMBER WHICH THEY COULD ONLY GET IF THEY PUT THEM THRU. THEY WOULD NOT EVEN TAKE A MESSAGE [irrespective].
Business response:
Mark, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Basic hotel and what is expected for price Would stay again since price was in line with room
Business response:
Thanks for choosing to stay with us. We are glad your overall stay with us was a pleasant one and that you found us to reasonably priced. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean rooms, affordable It was alot of restaurants through the area. Its a pleasurable trip for me. Peace and quiet. Guess sometimes its crazy because you have different types of crowds staying here but all all very comfortable place to be.
Business response:
Thank you for choosing Extended Stay America during your trip. We are delighted to read you liked our reasonable rates and your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good for the price you paid Staff was friendly, room nice and clean bed comfy but the only thing that I was unhappy is because they said free continental breakfast and it was just coffe and some bars. I had to go McDonald to eat.
Business response:
Jetzabeth, thanks for the kind review of Extended Stay America. We are thrilled to know you liked our courteous service and that you experienced a great night’s sleep in your comfy bed. However, we are sorry our breakfast offerings weren’t to your liking. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management
Century Blvd s Hidden Comfort This is the second time I've made reservations at This motel , the staff here are very professional from the moments you enter the lobby, Mr Andrew Danhha (manager)Assures the property is kept comfortable in each studio, you can see the staff not only makes the transitions upon arrival quickly. But in addition they make sure the clients are settled in comfortably and to clarify if any thing else is needed to please contact the office right away , SIRAH, RIAN MATTHEWS, ENID, EUGENE AND ANDREW MAK... read more
Business response:
Thank you for choosing Extended Stay America for another stay! There is nothing more gratifying than to read that a guest has chosen to visit us again due to our great staff. Our goal is to always go above and beyond for every guest and we are proud to know our associates are doing just that. Thanks again for making us your home. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management
Conveniente with great location The hotel is very easy to access, plenty of parking space, competitive rates, good beds. Definitely a great value
Business response:
Many thanks for taking the time to review your stay at Extended Stay America. We are glad our location was perfect for your needs and that you found you to be a great value. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Not recommend Took 20 minutes to get checked in cuz no one was attending the front desk when he did get into the lobby area you couldn't tell this guy from another hotel Customer because he wasn't wearing a name tag just a novana band t-shirt and some khaki pants very rude very disrespectful got to our room look like it had been clean and sometime dusty room, dirty kitchen. Probably one of the worst Extended Stays I have ever stayed at
Business response:
James, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely,... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.