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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay America A Home Away From Home My reservation was made for the Extended Stay America 20141 Century Blvd.Germantown,Maryland Upon my arrival (after a 4 hour drive)in the Nation'sCapital Beltway rush hour("Those Who Know ")I entered the lobby ,which other clients awaited.Each client was greeted with professional customer service.checked in and shown map of location their room.The layout has kitchenette,microwave,refrigerator,spacious closets,dresser, clock ,room phone, spacious clean bathroom,and wonderful bed or ... read more
Business response:
Fredricka, thank you for sharing your wonderful review of Extended Stay America. We are thrilled to read you loved the service provided by our courteous associates and were impressed with all that we have to offer. Your compliments will be shared with the entire team for a job well done. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Restaurants within walking distance. If you get a room where everything works and there are no bed bugs it's a nice place to stay.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall visit and that our location close to various restaurants and activities were up to your satisfaction. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
very nice
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Tamara, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Washington, D.C. - Germantown - Town Center. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
Pleased Everything was adequate and I enjoyed my stay. The staff were pleasant and friendly and accommodating
Business response:
Charles, our entire team here at Extended Stay America - Washington, D.C. - Germantown - Town Center would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to know when our efforts are recognized. We hope to welcome you back the next time you travel to the area. Sincerely, General Manager
Business response:
Rafael, thank you for sharing your kind rating of Extended Stay America - Washington, D.C. - Germantown - Town Center with future travelers online. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your nice rating of Extended Stay America - Washington, D.C. - Germantown - Town Center. Impressing our guests is our top priority, and we are glad that you were left with a good impression. We hope to welcome you back in the future. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Washington, D.C. - Germantown - Town Center and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Will Not Stay Again Chose the hotel for its location. Hotel is not maintained well, stains on the floor, counter and door. Did not provide any type of housekeeping but also did not provide any broom to help clean up the floors during our stay. Breakfast was terrible, flat breakfast/granola bars, instant oatmeal and muffins. Office is not open 24-hours, and there are a lot of parties, loud occupants at night, especially the weekend.
Business response:
Shannen, we sincerely apologize for the problems you encountered during your visit. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,944 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.