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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Washington, D.C. - Germantown - Town Center and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
There was no coffee maker in room. You have to office even if need a cup. Yes room was very clean
Business response:
Waqar, thanks for being our guest. It’s our pleasure knowing you liked the cleanliness of your room and had an overall enjoyable visit. We would like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Business response:
Victor, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to welcome you back to Extended Stay America - Washington, D.C. - Germantown - Town Center. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. - Germantown - Town Center. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Favorite place to relax Quiet
Business response:
Lynndrena, we are delighted you chose Extended Stay America - Washington, D.C. - Germantown - Town Center for your visit. It is good to know you had a great stay and loved all the aspects of our hotel. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
One Life There was no attention on everyday room service cleaning, The bed sleep comfortable
Business response:
Robert, thank you for staying with us. We are glad your overall stay was comfortable, but we are sorry for the inconvenience you experienced with our housekeeping service. We would like to inform you that this service is done on a weekly basis to respect the privacy of our guest, however, we are happy to offer this to you for a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider staying with us again. Sincerely, General Manager
For the rate, the room was sufficient. It was clean. The cable provided in the room had limited channels. The breakfast was limited, providing coffee (not sure about other breakfast beverages) and a small variety of breakfast snacks. There wasn't much of a lobby but the representatives were polite and nice. The lobby closes and after hours check-ins or issues that require the front desk require you to use an emergency phone and then wait for a representative to come out side -- which can be annoying rather than a real issue.
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. - Germantown - Town Center. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. However, I am sorry if any inconvenience was experienced while you were here. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Will Not Stay Again Chose the hotel for its location. Hotel is not maintained well, stains on the floor, counter and door. Did not provide any type of housekeeping but also did not provide any broom to help clean up the floors during our stay. Breakfast was terrible, flat breakfast/granola bars, instant oatmeal and muffins. Office is not open 24-hours, and there are a lot of parties, loud occupants at night, especially the weekend.
Business response:
Shannen, we sincerely apologize for the problems you encountered during your visit. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
bad employee at front desk the afroamerican guy that works at the front desk with glasses is very rude and doesnt seem to want to do his job
Business response:
Michael, we are sorry you didn't experience one of our staff member at his best during your stay, and that he failed to provide you with the hospitality you deserve. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thanks for being our guest, and we hope you will consider us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.