This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room felt extremely neglected. Furniture is rather old and dirty. It smelled of smoke. The only reason I didn’t leave is because I had already paid.
Business response:
Dear Diego, We sincerely apologize for the disappointing experience you had during your stay and regret that the room condition and overall atmosphere did not meet expectations. The concerns you mentioned regarding cleanliness, furnishings, and odor have been shared with our team for immediate review and corrective action. Your feedback is invaluable as we continue to enhance our accommodations and guest experience. We truly appreciate your understanding and hope you will consider giving us another opportunity to provide a m... read more
Morning shift manager needs to be trained on customer service delivery.
Business response:
Dear Jean, Thank you for taking the time to share your thoughts regarding your recent stay. We are sorry to learn that your interaction with a member of our team did not meet your expectations, and we understand how this may have impacted your overall experience. Please accept our sincere apologies for any inconvenience caused. Your feedback is appreciated and will be used constructively. We hope to welcome you back for a more pleasant visit in the future. Sincerely, Hotel Management
First room the refrigerator didn’t work. In need of serious remodeling. Roaches
Poor customer service. Room is too old stinks and has no amenities
The whole area is not clean. It does not meet the standards of other hotels I have stayed in. I will never opt for Extended stay suites again.
Cancelled upon arrival. Rooms were very run down and the fumes from whatever was used to clean them were way too strong, as if trying to cover up something. The front office smelled like weed and had plexiglass between staff and customers. Doesn’t make you feel too safe, especially with the designated parking spot up front for cops.
not for women alone As a single woman, having a first-floor room with an exterior door in the back of the building was a negative. The room had a strong perfume smell that made me sneeze, and it felt very humid.moldy in the room. The alarms went off for me about the safety of the area when the check in area was completely behind a shield from desk to ceiling.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.