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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room conditions was really bad
Business response:
Dear SEYED, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and regret that it did not meet your expectations. Cleanliness and comfort are a priority for us, and your comments will be reviewed to ensure we address this issue for future guests. We understand the importance of a pleasant stay, and we deeply regret that your experience fell short of that. Your feedback is valuable, and we are committed to making necessary improvements to enhance future guest experiences. We hope you wi... read more
Bed was not made it looked slept in there was someone’s eyelashes stuck to the chair as if the room was not cleaned before making it available to book again water didn’t get hot and it was very noisy. Staff said they couldn’t do anything about the problems I brought up
Business response:
Dear Rahmere, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the housekeeping oversights, the issue with the water temperature, and the noise disturbances that affected your comfort. It is regrettable that our team was unable to address your concerns satisfactorily at the time. Your feedback is invaluable, and we will work to ensure such issues are resolved timely and adequately. We appreciate your candid input and hope you will consider giving us another opportunity.Sincerely,Hote... read more
The alarm sounded at the middle of the night and when we called the front desk by phone nobody was available, then when my wife went the office the receptionist didn’t know what to do. The issue was fixed until the fire department came. There is mold in the bathroom ceiling in room 165 and sheets in one bed were not clean. Sidewalks didn’t have salt during the snow storm and were slippery (ice).
Business response:
Dear Francisco, We apologize for the inconvenience you experienced during your stay. We understand the alarm issue was unsettling, and we're sorry for the lack of response and communication. The condition of your room and the safety of our walkways is a priority, and we will address these concerns immediately with our team. We truly appreciate your patience and hope to have the opportunity to welcome you back under better circumstances. Sincerely,Hotel Management
Nuestro cuarto estaba muy sucio y olia mal Y la cama muy aguada..
Business response:
Dear Lorena, We sincerely apologize for the cleanliness and comfort issues you encountered during your stay. This is not the experience we aim to provide. We are addressing the concerns you mentioned, including room cleanliness and bed conditions, with our team to ensure this does not happen again. Your comfort is important to us, and we hope you will give us another chance to deliver a better stay. Sincerely,Hotel Management
Nothing
Business response:
Dear Denadra, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Our goal is to ensure every guest has a pleasant and comfortable stay, and we are committed to making improvements based on your input. We hope you’ll consider staying at Extended Stay America again and give us another opportunity to provide a better experience. Sincerely,Hotel Management
Rude staff member When I went to the lobby to check in at 3PM on Nov 16, 2024, I had to wait about 15 minutes while the single person behind the desk allowed a woman to continue to ask for a free room repeatedly. The lobby was overly warm and uncomfortable. The room itself was fine. Nothing great, nothing terrible. The heater/AC unit was a problem as the heat wouldn't turn off until you put the AC back on. The bathroom sink was a little dirty but you don't go to this hotel chain for a glamorous stay. Around 10AM I realized I... read more
Business response:
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the delays and discomfort you experienced during check-in, as well as for the miscommunication regarding your late checkout request. This is not the standard of service we aim to provide, and we will address these concerns with our team to ensure a better experience moving forward. We appreciate your comments and hope you’ll consider staying with us again for a more enjoyable visit. We look forward to welcoming you back.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.