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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even no air dryer
Not a place I would stay again. Check-in was bad; no one at the front desk for long periods of time. The room was dirty, there was a bug on the pillow and others on the floor. Holes in the wall and it was a noisy place. Obviously the owner is not interested in fixing anything or hiring people who will fulfill their obligations. I would not be surprised if bedbugs are an issue.
Business response:
Dear Benjamin, We sincerely apologize for the issues you encountered, including the delay at check-in, cleanliness concerns, and maintenance conditions in your room. This is far from the experience we aim to provide. We take pest control and room upkeep very seriously, and your comments have been shared with our housekeeping and maintenance teams for immediate action. Your comfort and satisfaction are important to us, and we are committed to making necessary improvements. We hope to welcome you back for a better stay. Sincer... read more
Avoid! We had a three night booking and left after the first night because the room was dirty and there were bugs. I told them we were checking out early for that reason and they didn’t care at all.
Business response:
Dear Megan, We sincerely apologize for the condition of your room and for the lack of concern shown when you reported the issue. Cleanliness and attentive service are top priorities, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping and front desk teams for immediate action and retraining where needed. We truly value your feedback and hope to have the opportunity to welcome you back under better conditions. Sincerely, Hotel Management
Extended stay wouldn't admit to not supplying an Iron in they're rooms. TWO OCCASIONS THE ROOMS WERE WITHOUT IRONS. THE NEED TO CLEAR ABOT THE AMMENIITIES.
Business response:
Dear Bruce, We sincerely apologize for the inconvenience caused by the absence of an iron in your room on two separate occasions. We understand how essential this amenity is for our guests and regret any disruption this may have caused during your stay. We also apologize for any miscommunication regarding the availability of room amenities. Your comments will be reviewed with our team to ensure better clarity and consistency moving forward. We truly appreciate your patience and hope to offer you a more seamless experience ne... read more
Smoked
Business response:
Dear Nemat, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit. Sincerely, Hotel Management
They have mole in te restroom
Business response:
Dear Hector, We sincerely apologize for the issue you encountered with mold in the restroom, as cleanliness and guest comfort are our top priorities. We have immediately notified our maintenance and housekeeping teams to address and resolve this matter thoroughly. Your feedback is invaluable in helping us maintain high standards. We appreciate your patience and hope to provide a much improved experience on your next visit. Sincerely, Hotel Management
Very bad customer service. Rude receptionist.
Business response:
Dear celestin, We sincerely apologize for the experience you had with our front desk service. It is never our intention for any guest to feel disrespected or unwelcome, and we are addressing your concerns directly with the team to ensure professional and courteous service at all times. Your experience does not reflect our standards, and we appreciate you bringing it to our attention. We hope to regain your trust on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.