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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor customer service
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We value all feedback, as it helps us better understand how experiences are perceived during a stay. Our goal is always to provide a welcoming and attentive environment, and we have noted your comments for internal review. We continuously look for opportunities to refine how we support our guests and enhance overall satisfaction. We appreciate your perspective and hope you will consider visiting again in the future, allowing us the opportunity to offer... read more
Room smelled stale. No trash pail. No one at desk for checkout and fee confirmation
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret that we failed to meet your expectations on several aspects during your stay, and we’re sorry for any inconvenience it may have caused you. Your feedback will be passed along to the respective teams to ensure better services moving forward. We appreciate you letting us know and are grateful for your patience. Please consider giving us another opportunity to offer you a much more seamless visit next time. Sincerely, Hotel Management
Rooms where not well keep, pictures are not close to what you get. Area felt unsafe
Business response:
Dear Guest, Thank you for sharing your experience with us. We are very sorry to hear that the accommodations did not meet your expectations and that the surroundings left you feeling uneasy. We understand the importance of a comfortable room and a sense of security, and we regret that this was not reflected during your stay. Your feedback will be shared with our team to help us improve both presentation and overall guest care. We hope you will consider giving us another opportunity to provide a more reliable and reassuring v... read more
The room was smelling of cigarette smoke. Looked better online.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your room had an unpleasant odor and did not meet the impression you expected from the online listing. We understand the importance of a fresh and welcoming environment, and we regret that this was not your experience. Your comments will be reviewed with our team so we can better address room preparation and overall quality. We remain committed to improving and would appreciate the chance to offer you a more comfortable and enjoyable stay in the... read more
The room felt extremely neglected. Furniture is rather old and dirty. It smelled of smoke. The only reason I didn’t leave is because I had already paid.
Business response:
Dear Diego, We sincerely apologize for the disappointing experience you had during your stay and regret that the room condition and overall atmosphere did not meet expectations. The concerns you mentioned regarding cleanliness, furnishings, and odor have been shared with our team for immediate review and corrective action. Your feedback is invaluable as we continue to enhance our accommodations and guest experience. We truly appreciate your understanding and hope you will consider giving us another opportunity to provide a m... read more
Morning shift manager needs to be trained on customer service delivery.
Business response:
Dear Jean, Thank you for taking the time to share your thoughts regarding your recent stay. We are sorry to learn that your interaction with a member of our team did not meet your expectations, and we understand how this may have impacted your overall experience. Please accept our sincere apologies for any inconvenience caused. Your feedback is appreciated and will be used constructively. We hope to welcome you back for a more pleasant visit in the future. Sincerely, Hotel Management
First room the refrigerator didn’t work. In need of serious remodeling. Roaches
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.