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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay wouldn't admit to not supplying an Iron in they're rooms. TWO OCCASIONS THE ROOMS WERE WITHOUT IRONS. THE NEED TO CLEAR ABOT THE AMMENIITIES.
Business response:
Dear Bruce, We sincerely apologize for the inconvenience caused by the absence of an iron in your room on two separate occasions. We understand how essential this amenity is for our guests and regret any disruption this may have caused during your stay. We also apologize for any miscommunication regarding the availability of room amenities. Your comments will be reviewed with our team to ensure better clarity and consistency moving forward. We truly appreciate your patience and hope to offer you a more seamless experience ne... read more
Smoked
Business response:
Dear Nemat, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit. Sincerely, Hotel Management
They have mole in te restroom
Business response:
Dear Hector, We sincerely apologize for the issue you encountered with mold in the restroom, as cleanliness and guest comfort are our top priorities. We have immediately notified our maintenance and housekeeping teams to address and resolve this matter thoroughly. Your feedback is invaluable in helping us maintain high standards. We appreciate your patience and hope to provide a much improved experience on your next visit. Sincerely, Hotel Management
Very bad customer service. Rude receptionist.
Business response:
Dear celestin, We sincerely apologize for the experience you had with our front desk service. It is never our intention for any guest to feel disrespected or unwelcome, and we are addressing your concerns directly with the team to ensure professional and courteous service at all times. Your experience does not reflect our standards, and we appreciate you bringing it to our attention. We hope to regain your trust on a future visit. Sincerely, Hotel Management
Honestly the staff is super great but the fact that I got the place for a deal at 89 is an outrage this place is a motel at best the tv is at best 32 inches 2 pillows offered on the bed and not even a trash can to throw your trash into you can see right through the blinds if you really wanted to as they are wrinkled up and out and don’t shut properly honestly wouldn’t recommend to my worst enemy
Business response:
Dear Edward, Thank you for sharing your feedback and for acknowledging the efforts of our staff. We apologize that certain aspects of your stay did not meet your expectations, including room amenities and comfort. Your comments are important to us, and we will review them carefully to improve our guest experience. We appreciate your honesty and hope you might consider giving us another chance in the future to provide a stay that better meets your needs. We look forward to welcoming you back. Sincerely, Hotel Management
The place was so gross. Carpets had a sludge on them. The room smelled like mildew mixed with Pinesol that seeped into our clothes. All the doors to the cabinets were broken and chipped. The tub had a gray ring around it. Breakfast was a joke. It looked like a room out of an old horror movie. I could go on, but you get the point
Business response:
Dear Edward, Thank you for taking the time to share your feedback. We sincerely regret that your experience fell below expectations and are truly sorry for the condition you encountered during your stay. Your comments have been shared with the appropriate teams to ensure immediate attention and corrective action. While we are grateful for your candid remarks, we hope you’ll consider giving us another opportunity to provide a more comfortable and welcoming visit in the future. Sincerely, Hotel Management
Very dirty and run down, the front desk was EXTREMELY slow. Be careful.
Business response:
Dear Crystal, Thank you for bringing these issues to our attention. It's truly regrettable to hear that the condition of the property and the efficiency of service did not meet acceptable standards. What you have described is not the experience we aim to provide, and your concerns are being taken seriously. Feedback like yours is essential in helping us improve, and steps will be taken to address the matters raised. Your patience is appreciated. Sincerely, Hotel Management
Booked for a week in a rush after our VRBO fell through. Stayed one night and realized it wasn’t the place for us. Checked out after one day. They refused to refund any of the week we prepaid for. Would not recommend
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet your expectations. We understand that sometimes travel plans can be unpredictable, and we regret that you didn’t feel comfortable staying with us. Regarding your refund, we would be happy to assist you in addressing your concerns and appropriate actions as soon as possible. We truly value your health and comfort, and we are committed to improving based on your constructive feedback. We hope you might consider giving us another opportunity to serve you. ... read more
This has been the worst stay ever. Dirty, no towels, no cleaning service. Key cards kept on getting de activated. Room got cleaned before check out time.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. Please know that towels can be exchanged or requested at the front desk, and weekly housekeeping is provided to help maintain a comfortable stay. We apologize for any inconvenience caused by the early cleaning before your departure. Guest satisfaction is very important to us, and we are committed to creating a welcoming environment for all. Your comments help us improve, and we hope to have the opportunity to provide a more positive experience ... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.