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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down, old, and dirty. Not going back.
Only reason 1 give 1 star is because I am not able to give 0. We HAVE to get a refund. Met a pest control provider when I was checking in. Key to the room didn’t work. Bed was broken, and maintenance “fixed” it with bungee cords. One of the worst hotel experiences I have ever had, and I travel a lot. I have plenty of pictures to share. Unless you’re looking to smoke pot with neighbors, avoid this at all costs.
Gross Room was disgusting. Everything smelled like weed. Holes in the walls. Bugs in the corners of ceilings and floors. Cupboards all crooked. Shower tub was gross. Key cards kept not working. Will never go back.
Even no air dryer
Not a place I would stay again. Check-in was bad; no one at the front desk for long periods of time. The room was dirty, there was a bug on the pillow and others on the floor. Holes in the wall and it was a noisy place. Obviously the owner is not interested in fixing anything or hiring people who will fulfill their obligations. I would not be surprised if bedbugs are an issue.
Business response:
Dear Benjamin, We sincerely apologize for the issues you encountered, including the delay at check-in, cleanliness concerns, and maintenance conditions in your room. This is far from the experience we aim to provide. We take pest control and room upkeep very seriously, and your comments have been shared with our housekeeping and maintenance teams for immediate action. Your comfort and satisfaction are important to us, and we are committed to making necessary improvements. We hope to welcome you back for a better stay. Sincer... read more
Avoid! We had a three night booking and left after the first night because the room was dirty and there were bugs. I told them we were checking out early for that reason and they didn’t care at all.
Business response:
Dear Megan, We sincerely apologize for the condition of your room and for the lack of concern shown when you reported the issue. Cleanliness and attentive service are top priorities, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping and front desk teams for immediate action and retraining where needed. We truly value your feedback and hope to have the opportunity to welcome you back under better conditions. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.