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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to I-270 and pet-friendly. A little noisy, the rooms could have been cleaner, and the grounds could be better maintained. But, overall it wasn't bad for the price.
helpful I had a tough work schedule on a weekend it was pretty good for the price
Business response:
Thank you so much for posting a review of our property. It’s great to read that you found our hotel to be a good value and had a comfortable stay overall! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
cool spot I DID LIKE MY STAY IN THE HOTEL I WOULD GO BACK SOON
Perfect jump point for DC/Md travel and business Stayed here several times. I'm a no-frills hotel user, but I have to admit I'm becoming hooked on the kitchenettes!
Business response:
Thank you for your wonderful review of our property. It’s great to read that you had a comfortable stay and enjoyed our fully equipped kitchens! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Lacking staff and flexibility
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that staffing limitations affected your experience, as we understand how this can compromise convenience and satisfaction during your stay. While there are occasional operational constraints, your comments have been shared with our team to help guide improvements and ensure greater support and flexibility for our guests. We are committed to enhancing our services and hope you will consider returning in the future, allowing us the opportu... read more
Our stay in Room #164 was extremely disappointing. The shower was already broken upon arrival, causing water to spread throughout the entire bathroom. The floor became dangerously slippery, forcing us to use the provided towels to soak up the water just to avoid an accident. To make matters worse, we also noticed small cockroaches in the room, which is completely unacceptable from a hygiene and safety standpoint. These conditions reflect a serious lack of maintenance and cleanliness and do not meet even the most basic standa... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback regarding your visit. While we regret that your experience fell short of expectations, we appreciate you bringing these concerns to our attention. Please accept our sincere apologies for the inconvenience this caused you. This is not the standard we strive to uphold, and your comments have been shared with our team for corrective action. We hope you will consider returning in the future, as we would welcome the opportunity to provide a safer, cleaner, ... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.