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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The price I been charged for my room wasn’t fairly! I felt like I got robbed.
Business response:
Dear Guest, We’re truly sorry to hear that you felt the price you were charged wasn’t fair. Our goal is to offer competitive rates and high-quality service, and we understand your concerns. We would appreciate the opportunity to look into this matter further. Your concerns have been shared with our team for immediate attention. We truly appreciate your input and hope to provide a much-improved experience on your next visit. Sincerely, Hotel Management
As a hotel Don’t Stay! It smelled like weed. There was no trash can, no cups or glasses. There was no iron (they had an ironing board)., no hair dryer,. They had soap but no shampoo or conditioner. Breakfast was a granola bar. The bed was comfortable.
Business response:
Dear Guest, Thank you for taking the time to share your experience. While it's reassuring that you found the bed comfortable, we are sorry that other aspects did not meet your expectations. As an extended-stay property, certain items are available upon request, including personal care products, kitchen supplies, and additional room essentials. Our front desk team would have been able to assist you in all this and ensure that your needs were met. We apologize for any inconvenience caused and will be reviewing your comments wi... read more
The facility is old, and seems that it needs improvement...
Business response:
Dear Guest, We understand your concerns about the condition of the facility and appreciate you bringing this to our attention. While our property is older, we are actively working on updates and improvements to enhance the overall guest experience. Your input is valuable as it helps guide our efforts in the right direction. We hope to provide a more comfortable and refreshed stay on your next visit. Sincerely, Hotel Management
Too much dirt everywhere, floor is not clean. Overall i give them 1 star
Business response:
Dear Guest, We appreciate you bringing this matter to our attention. We are truly sorry to learn that the condition of your accommodations did not meet expectations. Our priority is a clean and welcoming environment, and we regret that this was not reflected during your visit. Your observations have been noted and will be addressed with the appropriate team members. We hope for another opportunity to provide a significantly improved and more comfortable experience.Sincerely,Hotel Management
Horrible, they charged me for internet when they said the internet was free. This looks ugly when they lie to you.
Business response:
Dear Guest, We sincerely apologize for the confusion regarding the internet charge. Our intention is to offer clear information about all amenities, and we regret any misunderstanding during your stay. Please know that we are addressing this internally to ensure better communication moving forward. Your experience matters to us, and we appreciate you bringing this to our attention. Thank you again for choosing us, and we look forward to welcoming you back with improved service.Sincerely,Hotel Management
They didn’t have enough pans, but that was before finding that the stove didn’t work. There was a towel that has been used by the previous guest. I’m assuming. There were also crocs and dirty socks under the bed.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with the cleanliness of your room, missing kitchen items, and stove functionality. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We are committed to providing a comfortable and well-prepared stay for all our guests. We appreciate your honesty and hope to have the chance to welcome you back for a much better experience.Sincerely,Hotel Management
Outdated building, furniture, etc. Missing a remote for TV, conditioner, bodywash, drain stopper in the sink, hair dryer, etc.
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that the condition of the furniture and building was not to your expectations. We will discuss this with the concerned team and ensure we are improving as we move ahead. Our front desk team is always here to assist you. Ple... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.