This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
The hotel attracted some rough-looking characters who lingered around the property, giving the area a sketchy feel. Obtaining fresh towels was inconvenient, as staff insisted on inspecting and counting the used ones before issuing replacements and charged for them. Overall, not terrible for the price — but probably not ideal if you’re traveling with children.
Courteous staff. Excellent customer service.
Business response:
Dear Ruel, It was our pleasure to host you at Extended Stay America. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the area. Sincerely, Hotel Management
It qas great for the extended stay we had there. The staff was very helpful.
Could do better
Business response:
Dear Erik, Thank you for your feedback and for choosing to stay with us. We appreciate your honesty and regret that certain aspects of your visit did not meet expectations. Our goal is always to provide a clean, comfortable, and welcoming experience, and we are actively working on improvements across all departments. Your input is important and helps us grow. We truly value your stay and hope to serve you better on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,896 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.