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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rm # 351 -The wall heater blew directly on the bed which was very uncomfortable. -No vent adjustment. - No pans supplied to cook on the stove -Mold in the tub area. Ugh
Business response:
Your review for our hotel was brought to our attention. The situation you described regarding your stay is truly regrettable. We do apologize for your experience. Please know, we are training our staff to make sure that situation like yours do not happen again. Once again I am very grateful for the feedback you provided so we are able to continually improve our hotel. I hope that you will give our hotel another opportunity to provide you with better experience the next time you are in town.
Not happy No toilet paper in the room. Had to wait 10 minutes to get that and my room was directly next to the office. I was woken up at 8am for room service and could not go back to bed. Bad experience. And not happy at all.
Not what was advertised The condition of the property was below average. We had booked a Hilton Homewood Suites because of their quality, but this location must have sold to Extended Stay after our booking or it was booked wrong. Would never stay there again. The room was dirty and the paint was not maintained. While it was supposed to be no smoking, there were cigarette burns all over the sink.
Very poor quality hotel I was shocked to see this hotel in DC the furniture, the nose from the AC the bathroom, they need to do a major renovation
Was a Nightmare The person in front desk during the night was horrible, He receive me with a Tank TopTShirt, and sleepy. Our room was dirty, smell a lot of smoke. We found a live Dragonfly inside. We was afraid to take a Bath because the towels look not clean.And at 7:00am, a person knok at my door becase, I only reserve 1 night, and we had to leave the room. This place had a 1/2 half star. Not frendly people.
Is this really what you want? I absolutely hated it. This was completely horrible. When I first came in to the FIRST of two rooms I had to change, the bathroom door was jammed, the flush wasn't working, drainage pipe to shower didn't work, and it smelled like smoke after we requested a non-smoking room. The second time we changed, the door was jammed to bathroom, didn't lock, and it smelled smoky despite AGAIN requesting a non-smoking room because of our three kids.
Hotel did not accept reservation The hotel did not accept our reservation and we had to pay in cash. I would like to request a refund.
Nothing exciting Tiny motel with nothing exciting about it. That's it. Don't go there expecting more.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.