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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air condition did not work. I do not like this hotel.
Bargain Basement Price, Still Overcharged The front lobby staff was nice and very apologetic, that's all the good things I can say about my stay. Even at two stars, this hotel is overrated. First room I was given was not made up, there was sugar on the floor and business cards on the kitchen table. Blankets and towels were bundled up on the bed, chair and bathroom floor. Second room only had one pillow, third room had more pillows, but they were down. Maybe not a problem to most people but if you are allergic to down, having... read more
No broadband wi-fi or room ammenities The hotel room is decent, and the location is close to the aiport in an industrial area. The biggest down sides are no amenities in room (you have to ask at the front desk for cups, plates, silverware, anything other than a towel!) and the wi-fi is limited to old 56k dial up speeds unless you pay for a premium upgrade. Not free wi0fi in my mind!
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our Wi-Fi services. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Could not find my reservation. 1st room they put me in did not have a working lock. 2nd room's phone does not work. Ear-splitting fire alarm went off twice, second time for around 15 minutes (guest burnt foo). A bug just crawled across the bed.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Average for an aiport hotel Stayed here just for a night because we had a very early flight out of Dulles the next morning. Average hotel, sort of dirty but suited our purposes. We just went right to sleep and then left straight away in the morning. Get what you pay for.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the cleanliness issues you experienced. As this hotel’s manager, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Disappointed. Staff was pleasant and very friendly, but we were very disappointed with the room. It was dingy, old smelling, and looked like it had not been cleaned. The bed was clean, at least it appeared to be clean. I personally tried to clean the bathroom before I used it. The kitchenette was awkward. You could tell everything was old. Really needed a makeover. I have stayed in an extended stay hotel before and it was nothing like this one.
Business response:
Thank you for your review. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing.
Staying somewhere else next time Didn't like the hotel. Room was not clean. Microwave was disgusting.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,469 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.