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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hotel was actually a MOTEL no one came to clean our room EXCEPT when it was time to check out and they came 2 hrs early might I add
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for your room not getting cleaned during your stay. We do provide housekeeping for the guests; however, the rooms get cleaned once a week for guests staying for 8 or more nights only. If your reservation was for less than 8 nights and you need housekeeping service, there is a minimal charge for that. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extende... read more
A very bad experience Well when my husband and I first arrived we were greeted by two inebriated people hanging out on the bench that was next to the front door of the lobby. They warned us about the desk clerk by saying that he had already gone to bed so he would be mad that he would have to get up to check us in. They told us to use the phone outside of the door to call him. The desk clerk showed up 10 minutes later after a very uncomfortable situation standing outside waiting with two very inebriated people. It took aroun... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to find that your stay was uncomfortable. Please accept my apology. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
For the price - I expected more Everything you expect in other hotels you have to pay extra for here. They are updating and check in staff were nice. Want you room picked up, garbage removed, towels exchanged... You pay more. You want coffee maker, pots/pans and cooking things - more money. Why can other hotels offer these things without added money.
Business response:
Thank you for taking the time to tell us about your stay. We are glad that you enjoyed our friendly staff; however, we're sorry to hear that you were not informed of our customizable kitchen packs. In an effort to provide our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver them to your room upon request at no additional charge. We will work with our staff to ensure we fully inform our guests of our available amenities at check-in. Thank you again for your feedback. We do... read more
Business trip Hotel is under renovation and there was no mention of that when I was booking. Rusty fridge, moldy smell, very uncomfortable. Had to find another hotel.
Not a great experience. I would not come back. That is all.
Business response:
I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you had an unpleasant stay. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, our staff will continue to strive to provide each guest with a comfortable room and great customer service. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ill never Extend my Stay again. I checked in late Friday night, after 11pm and was startled to find the person working the evening shift was miserable and grumpy. After traveling for several hours it was very disappointing not to even get a smile from the staff. I was supposed to have a nonsmoking room reserved for me but when I walked into my room the smell of smoke nearly knocked me on the floor. I went back over to the lobby and asked to please switch rooms because I couldn't sleep in that room nor risk having my clothes ... read more
Business response:
Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize that we failed to communicate this upon check-in. In response to your feedback, I will be meeting with our staff to ensure that each guest provides professional customer service as well as making sure they cl... read more
Never stay at this hotel again The bathroom had someone long hair over the floor an toilet. The room was very small for the price. Very few channels on the tv. I asked for a nonsmoking room but it still smell like smoke. Hardly any breakfast it was more of snacks,.
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness of the room as you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Unclean room. Called early to inform staff I would check in very late. Upon check in found room very dirty. Bad sheets were not changed and bedding and towels were on the floor.
Business response:
Your review for our hotel was recently brought to my attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will work to make sure we are cleaning and inspecting guest rooms to our company’s high standards. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.