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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay at this hotel again The bathroom had someone long hair over the floor an toilet. The room was very small for the price. Very few channels on the tv. I asked for a nonsmoking room but it still smell like smoke. Hardly any breakfast it was more of snacks,.
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness of the room as you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Unclean room. Called early to inform staff I would check in very late. Upon check in found room very dirty. Bad sheets were not changed and bedding and towels were on the floor.
Business response:
Your review for our hotel was recently brought to my attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will work to make sure we are cleaning and inspecting guest rooms to our company’s high standards. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Literally the worst I've ever stayed in Run don't walk away from this place. Filthy rude staff plains over head and loud mechanical noises all night
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that your stay did not meet our company’s high standards. In response to your feedback, I will be coaching our staff as well as making sure our rooms are thoroughly cleaned and inspected. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Bad Bad hotels
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were unable to enjoy your stay and we were not able to make your stay a home away from home. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
We don't have any rooms, but for more $ I might The receptionist told me they were sold out, even though they were advertising open rooms. He said we have a back up double bed, but that will be expensive. Finally afther I showed him my reservation he put me in the smelliest smoking room I ever. Couldn help the feeling he was renting rooms on the side as a side scam.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we were not able to honor your room request during check-in. Please accept my apology. My staff did mention your situation to me the next day and we were indeed sold out of our rooms with queen sized beds. Your comments were reviewed by the staff, and we will make sure your experience is not repeated by reviewing our reservation and check-in process. I am grateful for the feedback you provided so we are able to cont... read more
Terrible hotl im not recommed any one Terrible hotl i hade bade experience. The prise hotle toooo expancsve .im not recommed any one.
Business response:
Thank you for your recent review of your stay. I was disheartened to read that we were not able to make your stay a âHome Away From Homeâ experience. Please accept our apologies. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I would stay here again It was a cheap hotel and it shows. The room had a small kitchenette but provided absolutely no cups or silverware. I had to ask for a in room coffee pot,which was very small and old, and again, no spoons provided. The towels were like sandpaper, the bathroom door had chunks missing from the bottom and you can see paint peeling off part of the wall in the shower. The TV was very small ( and if you have kids or like HD, they don't have it), minimal channels with no option of even renting movies or havin... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you experienced maintenance and service issues during your stay. Your comments were reviewed by the staff, and we will make sure your experience is not repeated by making sure all rooms are inspected prior to guest arrivals. Regarding dishware, we no longer keep dishes in guest rooms; however, these items are available from the front desk upon request. Moving forward, I will make sure our front desk staff better communicates our hotel policies. We cont... read more
Don't waste your money For the price I paid it was very disappointing could of sleep in my truck could not understand the person working the check in desk
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were not able to provide you with a satisfactory stay. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 Star Bargain 3 Star Clean Very clean room however, there is no housekeeping unless you stay a week or more. we had to go to desk for towels, kleenex, toilet tissue, dishes. seems like that should be standard service in an "extended stay". The room is much, much smaller than any other room I've stayed in, closet door broken. We asked to moved from our first "non smoking" room because it smelled of cigarettes so strongly. Also would be nice to have an extra blanket in the closet since the bedding is very slender. Our heater ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about cleanliness of the room and friendliness of the team; however, we apologize that you were not satisfied with the housekeeping services that we currently offer at the hotel . Your comments were reviewed by the team and we will try to change the way we provide housekeeping to nightly guests. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we ca... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,469 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.