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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to airport but right under planes! Close to the airport but planes fly right overhead so very noisy at times in the day. Night is okay. Just for sleeping, okay. Room is VERY small. No refrigerator or safety box for valuables.
Extended Stay America has got to do better I refused to take possession of the first room I was given. The bathroom was awful. The condition of the next room was marginally better. Found several dead flies on the walls, only one eye of the cooktop worked. I've found cleanliness to be an issue with the Extended Stay America chain. Refrigerator door pocket handles missing, bottoms of bathroom doors rotting away, stains on walls, bathtubs with mold and stains. It's hard to describe that when standing up in the bathtub, the bath... read more
Business response:
I would like to apologize on behalf of my entire team regarding your current stay at our property. Please know that we are sincerely sorry for the cleanliness issues you experienced in your room and bathroom. As this hotel's manager, I have met with my housekeeping staff to review cleanliness standards and procedures to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a bett... read more
Great Service, not so great room I arrived at my room about 2am, the staff was helpful in getting me checked into my room. The bed was not very clean caused it smelled really bad. Will not use again.
Business response:
Vivian - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your bed was not cleaned properly. Your comments were reviewed by our staff, and we will take actions to make sure your experience is not repeated. We are glad that our staff provided you with superior service during your stay. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We would love to have another cha... read more
Voyageuse de passage pour prendre l'avion 1 nuit pour aller prendre l'avion est suffisant.
Do not stay here Thanks to hotels.com I was able to get a refund. DO NOT STAY HERE PEOPLE. I got a room that housekeeping did not clean; the bed and dirty towels were still in the room. Room 168 smelled like a locker room. The guy at the front said it was the only room available. Thank you hotels.com for getting my refund!
Room smelled of old socks I paid significantly less to stay at this place but I really should have just paid more and stayed at the Fairfield Inn across the street. The room smelled really bad - like old socks. Speaking to someone else staying in the hotel they said their room smelled like that too. It's not a very comfortable room for an extended stay. The pillows are awful, the towels are old and scratchy, the room was relatively tiny and banged up, there was no desk - just a small kitchen counter that doubles as a desk. B... read more
Will never stay at this hotel again This hotel stinks very bad, never going to stay here again.
The fire alarm went off arount 11 pm for about 30 minutes. I waited for 5 minutes and no maintenance guys showed up. I had to walk to my car in the rain and sit in the car because the noise was too irritating. There were two drunk guys kicking the door of the unoccupied room next to mine thinking it is occupied by somebody and probably te one causing the alarm (smoke). They were kicking the door till midnight. It was too disturbing.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.