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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Nice place but has its problems No exhaust vent over stove, fan just blows it into your face. Smoke alarm goes off. No signs to identify hotel, you just stumble on to it. Some front desk people do not speak or understand English well. Phone extension system did not work and phone has no speaker, making it difficult to use. The Grab N Go breakfast provided is pathetic. You have to ask for dishes; otherwise, the kitchen is literally bare. Other than the above, I enjoyed my stay. The room was clean, the bed was good, I ma... read more
Business response:
Thank you for reviewing your stay. We are happy that you liked our convenient location, affordable rates and your clean room as well. However, we are sorry for not being able to impress you with our breakfast offerings. We will surely share your review with our Food & Beverages team to see where we can make improvements. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than le... read more
so and so. The room was in non-smoking section, but still with smoked smelling. No elevator or slide.; It is in airport area. Heavy luggages could be considered, as to me.
Business response:
Thank you for sharing your feedback. We are sorry we did not meet all your expectations and apologize for the odor issue in your room. We will share your comments with our housekeeping department to revisit our deep cleaning processes. We hope your overall stay was a comfortable one. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
Not bad for a night or two Very close to Dulles, so it saved us time before the flight. Not bad for the price, but a bit dirty. Found bugs in the bathroom. The fire alarm went out in the middle of the night, no idea if it could have been avoided, but there was no fire. Besides that, fair quality for the price
Business response:
Thank you for being our guest. We are glad our location was perfect for your needs and you were happy with our pricing. However, we apologize for the unpleasant encounter in your bathroom. Please be ensured we do have regular pest control treatments to prevent this from happening. We are also sorry for the inconvenience caused due to the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We regret the inconvenience this ... read more
Business response:
Thank you for choosing Extended Stay America - Washington, D.C. – Sterling – Dulles. We appreciate you taking the time to share your rating and hope that we were able to deliver a comfortable stay to you. We value your business and would love to be of your service again in the future. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for sharing your rating! We always aim to provide an outstanding stay experience, however, we missed the opportunity to meet all of your expectations. We hope you will stay with us again for a totally improved experience. Sincerely, General Manager
Business Not to bad if you need a place close to the airport! Wifi sucks
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. – Sterling – Dulles. We are glad your overall stay with us was a pleasant one. However, we apologize if the internet was not working properly during your stay and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. ... read more
I enjoy every time
Business response:
Thank you for staying with us again, and making Extended Stay America - Washington, D.C. - Sterling - Dulles your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, General Manager
Business response:
Thank you for selecting Extended Stay America - Washington, D.C. – Sterling – Dulles for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay, and that our facilities and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,496 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.