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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel close to the airport The air conditioner was extremely noisy and there was a work order nearby that checked the box that the blower wasn't working. It worked, but shut off immediately. It had a small kitchen area but no coffee pot or silverware. Cabinets empty.
Business response:
Thank you for sharing your candid evaluation. It’s nice to know our close proximity to the airport was convenient for your needs, but we are sorry for the maintenance issues you encountered in your room. We have shared your concerns with the maintenance team to take corrective actions immediately. Also, I would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We regret the inconvenience caused and hope you will give us ano... read more
Good choice for Airport location. Good price for airport location. Can access car rental return without toll routes suggested by map programs (606 and Ariane Way). Compact but very efficient layout. Clean. Didn't notice any airport noise.
Business response:
John, thanks so much for the nice review of Extended Stay America. It’s great to know you were impressed with value we offer and that our location was perfect for your needs. Thank you for all of your great feedback, and we look forward to your next stay! Sincerely, Hotel Management
Business response:
Barbara, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Love the Staff Always my fav hotel
Business response:
Derrick, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. We value your patronage and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Fredy, thanks so much for the terrific rating regarding your visit to Extended Stay America - Washington, DC - Sterling - Dulles. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America - Washington, DC - Sterling - Dulles. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your nice rating about your visit with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America - Washington, DC - Sterling - Dulles will be your first choice every time you visit this area. Sincerely, General Manager
you get what you pay for The most uncomfortable bed I ever slept in. The bathroom door wouldn't lock. The staff was nice though.
Business response:
We regret the inconvenience you had during your stay with us. We’re sorry your good night’s sleep was disturbed and for the issues you had in your room. We have shared your concerns with the respective teams to ensure corrective actions are taken immediately, so that no future guests come across this problem again. On a positive note, we are happy to read our team took good care of you. We value your feedback and hope you will consider giving us another opportunity to serve you better. Sincerely, General Manager
Bed was hard, staff was rude.
Business response:
Julie, thank you for your visit. We apologize for our staff member being rude to you and that you found our beds to be uncomfortable. We will be sure to share your concerns with the management team in an effort to improve our performance. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,405 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.