Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles

Business response:

Thank you for staying with us again, and making Extended Stay America - Washington, D.C. - Sterling - Dulles your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - Washington, D.C. – Sterling – Dulles for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay, and that our facilities and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for sharing your thoughts about your stay. Our goal is to maintain the highest standards, so we appreciate you letting us know how we can improve as well as what we are doing right. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager 

Business response:

Thank you for your stay at our hotel and for providing your feedback. We are happy you had an overall enjoyable stay and that you liked our courteous associates. However, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you once again, and we sincerely hope you give us another chance to ser... read more

Business response:

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Washington, D.C. – Sterling – Dulles. We are so delighted that you loved our well-kept property, the great value we offer for the price and our convenient location close to the airport. It is also great to read that you were impressed with our front desk associates, as well as your well-equipped accommodations. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely,... read more

Business response:

Thank you for choosing to stay at our hotel and for the perfect rating. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. It was great to have you here at Extended Stay America - Washington, D.C. – Sterling – Dulles, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for taking the time out of your day to leave a feedback of our hotel. We are glad your overall stay was enjoyable and that you liked your well-kept accommodation. We appreciate your remarks about the lack of detail to our property. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and will do what it takes to improve our guests' perceptions. We are also sorry for your disappointment with our pet policy and the inconvenience it might have... read more

Business response:

Thank you for being our guest and for posting your review. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with the team, and we will recognize them for their great work. We appreciate your suggestion. Thanks again for your review, and we hope you will choose Extended Stay America- Washington, DC - Sterling – Dulles again! Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Washington, D.C. – Sterling – Dulles during your recent visit. We are delighted to hear you had an enjoyable visit and our location close to the airport was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager