Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles

Business response:

Thank you for being our guest. We are glad our location was perfect for your needs and you were happy with our pricing. However, we apologize for the unpleasant encounter in your bathroom. Please be ensured we do have regular pest control treatments to prevent this from happening. We are also sorry for the inconvenience caused due to the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We regret the inconvenience this ... read more

Business response:

Thank you for choosing Extended Stay America - Washington, D.C. – Sterling – Dulles. We appreciate you taking the time to share your rating and hope that we were able to deliver a comfortable stay to you. We value your business and would love to be of your service again in the future. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for sharing your rating! We always aim to provide an outstanding stay experience, however, we missed the opportunity to meet all of your expectations. We hope you will stay with us again for a totally improved experience. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Washington, D.C. – Sterling – Dulles. We are glad your overall stay with us was a pleasant one. However, we apologize if the internet was not working properly during your stay and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. ... read more

Business response:

Thank you for staying with us again, and making Extended Stay America - Washington, D.C. - Sterling - Dulles your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - Washington, D.C. – Sterling – Dulles for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay, and that our facilities and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for sharing your thoughts about your stay. Our goal is to maintain the highest standards, so we appreciate you letting us know how we can improve as well as what we are doing right. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager 

Business response:

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Washington, D.C. – Sterling – Dulles. We are so delighted that you loved our well-kept property, the great value we offer for the price and our convenient location close to the airport. It is also great to read that you were impressed with our front desk associates, as well as your well-equipped accommodations. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely,... read more

Business response:

Thank you for your stay at our hotel and for providing your feedback. We are happy you had an overall enjoyable stay and that you liked our courteous associates. However, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you once again, and we sincerely hope you give us another chance to ser... read more