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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I do apologize for any inconvenience that was had on your experience. We strive to make everyone's stay enjoyable. If you have any feedback it would be more than appreciated to get this property to the standards you were expecting. Thank you!
On line said breakfast - was not even coffee. Nothing in the room - no coffee pot, tissue, lamps etc. No one in office until we called on the service phone and then still had to wait. Also said pool but ??? It was (OK) but would not stay again.
Business response:
I do apologize for the misrepresentation and thank you for bringing the discrepancies to our attention. I was able to make the changes to depict the property online so future guests are aware of what we do, and do not offer.
Kind of dilapidated really. Definately gets heavy use. Took me ½ to check in late as no one was available.
Business response:
Good morning Martin. I do apologize for the timely manner of checking in. We do close the office at 10PM everyday. We do have someone on call, but they do in fact have 30 minutes to get back to the office. I apologize you were unsatisfied with your room, and I will personally look into any issues that could have happened with the room itself. Thank you for brining this to our attention so we can quickly fix any issues that may arise.Have a great day!
Dirty bathtub, no shower curtain, light bulbs missing in bathroom. Overall very unclean and dissatisfied
Business response:
Dear lisa, It's disheartening to read about the issues you experienced during your stay, and we understand how frustrating it must have been. We strive to provide our guests a clean and comfortable environment, and we're genuinely sorry that we fell short. We take your feedback seriously and will address the concerns you've raised with our team to ensure improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hote... read more
Surprised to not find any dishes/silverware in rooms. Too few towels. No hairdryer (when's the last time you heard this?). No other amenities available.
Business response:
Dear MICHAEL, Thank you for taking the time to share your comments. We offer dishware, hairdryers, and complimentary toiletries at the front desk, and we provide them upon our guest's request. We do our best to keep our guests informed of this policy and do everything possible to ensure an enjoyable stay. Therefore, we sincerely apologize this was not your experience. We would love the opportunity to make it up to you and host you again on your next visit to the area. Sincerely,Hotel Management
I was excited to book this hotel for my son and his best friend traveling to Wichita to attend Shocker Day at WSU tomorrow. This was their first time traveling solo and the hotel's proximity to the college was comforting to us parents. I called to confirm payment was processed thru Expedia and found it was just secured, not paid. The front desk clerk was very helpful guiding me to your website to process payment. And luckily she mentioned that soap and shampoo is not provided at the hotel....I had no idea and that is absolut... read more
Business response:
Dear Robin, We sincerely apologize for the inconvenience and disappointment you experienced with your reservation. It is never our intention to disappoint our guests in any way, and we deeply regret any miscommunication regarding the provision of toiletries and the availability of non-smoking rooms. We understand the significance of your son's health conditions and the impact of being placed in a smoking room. We assure you that this is not the level of service we aim to provide, and we will address these issues internally t... read more
They charged me for the room said Expedia money wasn't there.
Business response:
Dear Charles, We are sincerely sorry to learn about your experience. Please allow us to evaluate the situation to see what went wrong. Meanwhile, if we can be of any help, please reach out to us at the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management
The room had dead bugs in the drawers and the bath tub was yellow. My blinds wouldn’t close because they were warped so they wouldn’t close.
Business response:
Dear Karla, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve... read more
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 3.1 star rating with 425 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.