Extended Stay America Select Suites - Wichita - North

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for your feedback and for sharing your experience, Rominee. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. Since we are more of an extended stay, are lobby hours are limited and differ from that of most hotels. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve. 

Business response:

Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our super friendly staff and making our guests feel at-home. We are so sorry that this was not your experience and will make sure that we use your feedback as a valued guest to improve in this area. We hope that you enjoy your future travels and thank you for allowing us to host you. 

Business response:

Thank you for your review, Adilon. We can't apologize enough that you did not enjoy your time at our hotel. We hope that you give us another opportunity to enjoy a much better experience the next time you are in the area. 

Business response:

Thank you for taking time to review our hotel, Adilon. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for your feedback. We can't apologize enough that you did not enjoy your stay with us, and that you experienced long check-in times. Since we are more of an extended stay our lobby hours differ from those of some hotels that you may be used to. We provide a lobby phone that we recommend you use to reach one of our friendly and professional staff for their assistance. We are sorry that we failed to exceed your expectations and we hope that your future travels are wonderful ones. 

Business response:

Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and customer service. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us, Victoria. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels 

Business response:

Thank you so much for taking the time to review your stay at our hotel, Paola. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones 

Business response:

Thank you for taking time to rate our hotel, Lindsey. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.