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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Office closed couldn’t check in
Business response:
Thank you for your rating and review, Jesse. We sincerely apologize that you were unable to check-in due to the lobby hours. We do provide a lobby phone that you can dial if you are checking in after or before our lobby is open for service. This allows you to dial '500' for assistance from one of our amazing team members. We are so sorry if you were not aware of this prior to visiting and will work hard to make this more visible to all our future guests. We do hope that your future travels are wonderful ones.
I wasn't able to check in because the office was closed. I called the number that was on the sign and they weren't able to get anyone to check me in for over 45 minutes. I kept calling back and got the run around. Expedia and Wood Spring Suites won't refund me for a room I never even got to check into due to the hotel not having someone on-site to check in guest. NEVER using Expedia again!
Business response:
Thank you for taking the time to rate your stay. We are so sorry for the issues that you encountered with check-in as this is never the type of experience that we intend for you to have. We can assure you that we will address the proper channels that the proper steps can be taken in order to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Unbelievable customer service. I had a very serious issue and was told the policies of the hotel would not allow any help. There was no way to work within the policies that could be used to help and the person behind the counter was not willing to determine options. Fortunately, it turned out ok but it could have easily been life threatening.
Business response:
Hello Tony. We appreciate you taking the time to share this experience with us. We value the opinions of all our guests as we strive to deliver exceptional guest satisfaction. We are terribly sorry to see that we fell short in delivering this during your stay with us and will address this with our team directly in order to avoid this in the future. We do hope that your future travels are wonderful ones.
Dirty place. I wanted non smoking room but got stuck in smoking room. TV only has 1 channel, phone did not work in room, and the light strip in bathroom above sink has 5 light bulbs. Only one was working. Also cold water would not work in sink. Room 407.
Business response:
Thank you for your rating and your review, Tammy. We hate seeing that you experienced so many inconvenient encounters during your visit. Our team works hard ensure that these matters are handled swiftly, and we can't apologize enough that this did not happen for you. Thank you for highlighting the areas that deserve our attention and best wishes in your future travels.
This place is nasty nasty. For 100 bucks and a no smoking room you should get a room that doesn't smell like cigarettes and that has been cleaned. Absolutely filthy. The area around the hotel is covered in litter and beer bottles left sitting everywhere. To have to walk through a cloud of smoke upon entry because the smoking area has been designated right next to the only entrance.
Business response:
Thank you for your review. We are so sorry that you encountered issues with the cleanliness and any unpleasant odors. Our staff works hard to ensure that they follow a rigorous cleaning schedule, and we are so disappointed to see that this did not come across. In our effort to be the best for all our guests, we will use your feedback to help us improve. Thank you for allowing us to host you and we hope that your future travels
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. Thank you for sharing your rating so we know how we came across during your visit with us.
Accomodations were very basic. There is no one on duty after 7:00 PM. To check in you have to call into a call center and they dispatch someone to check you in. In the meantime, you wait. I waited for 30 minutes before someone arrived to check me in. It is totally ridiculous. Once checked in, one of the rooms we booked had a nonfunctional remote, and the channels couldn't be changed.
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk, along with the issues with the remote. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Worst hotel experience ever!!! Will never condsider staying here again!
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 3.2 star rating with 433 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.