This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged for 2 nights stay via priceline. When I got there, was told I could not have the room and my reservation cancelled ,and I was told would have money refunded in 3-5 days. This was because my husband's wallet disappeared during the year he was in & out of ******************* I only had photo in my phone. So I told the desk clerk I would stay and he'd come back in am after we got him a newicense. She told me no, she'd already cancelled the room and refunded money. No refund ever given. I was charged $********** ni... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have had. Our management team has informed us that a refund has been processed. Thank you again for your comments. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Extended Stay hotel in *************************** is a c*** hole. The place is dirty and unsafe. One of our friends was assaulted there in the presence of children. We complained but they won't respond back. What a joke!
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Bed bugs, dirty, greasy rooms, mold and poor service. No response from customer service.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Had a very good stay at the hotel, could use a better breakfast
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is impo... read more
Poor customer service with no room service...you have to pay extra for that. No bathroom amenities...no coffee maker...no cups...nothing...would never stay in this brand hotel again.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is impo... read more
I did not like my stay at all whatsoever. Room was infested with bugs crawling out the air conditioner, carpet, bed, bathroom. I immediately asked for a refund. Was not pleased with the stadium of this room for myself or my family.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is impo... read more
The assistant that checked us in was very unfriendly. The room was dilapidated and had a horrible smell. There was coffee in the morning, but by the time we went back for a second cup it was gone. One bar of soap offered. Not shampoo or conditioner. Lots of shady people walking about. Won't be staying there again.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.
Was quoted one price but at check in it was significantly more. The pull out sofa broke in the middle of the night held by zip ties. There were never clean towels to exchange had to leave at front desk and wait couple hours for new ones. Kitchen adverts say its fully stocked but wasn't had to ask for each item. No chairs for dining asked twice never had them available. The Tacoma South is extremely run down and very evident no money is put into it. The carpets were not clean. They smelled it was a non-smoking room, but the b... read more
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
If I could give 0 stars, I would. The room smelled like old cigarette smoke, the floor was filthy - I put on brand new slipper socks and the entire bottom of my socks were black! There were holes in the wall, rust all over refrigerator, rips in the bedding, mold in the bathroom, and, mostly, the mattress was awful! It was very used, lumpy everywhere and when I sat on it, it was only an inch high!!! There was no coffee maker, no utensils, no tissue, no dish soap, no ice, only 2 towels, no washcloth. If that wasn't enough,a la... read more
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 2.9 star rating with 990 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.