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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay again The manager was very rude and unacommedating. From the moment of check in she seemed to be inconvinced with having to check us in
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please contact me at the property to discuss the service you received... read more
A roach ran across the floor when we walked in, and there was a dead bug in the toilet. Not great!
Business response:
Dear Kirsten, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Emily Abdallah General Manager
Bugs crawling noisey guess you get what you pay for. Checked out early
Business response:
Dear Anonymous, While I regret to hear that you did not have a pleasant stay with us, I do appreciate your feedback. It is feedback like this that allows us to improve our quality. Unfortunately in cases that pests are not brought to our attention it is difficult for us to address the issue. We do however have a contract with a pest elimination company that promptly addresses all such concerns, so if you do decided to come back in the future, please let us know immediately of any such occurrences. Thank you again for your s... read more
It smelled like pickles and cigarettes I should have researched this place better. First of all, since there was a refrigerator and stove, I assumed there would be pans and dishes. No. Unless you pay $32. I was willing to do this, but the lady at the front did not know where they were. So I ended up going to Walmart. Secondly, it smelled like pickles and cigarettes in the halls and elevator, despite the signs saying not to smoke in common areas. I have not stayed in a hotel that allowed smoking in so long that it did not cro... read more
Warning! The front desk is open only 8am to 8pm. Even though I called ahead to let them know we would be arriving 9:00 - 9:30 pm (as advised by the confirmation email), no one responded to any of the phone numbers listed to call for late check in or problems (posted by the phone outside the office) or to the number I had called earlier to advise of late arrival. We went to another hotel. Actually, when I called the next day to talk to them regarding reversing the charge to my credit card, they still didn't answer their phone... read more
Business response:
I apologize for the inconvenience you experienced with us. Our phone system was down on that date and we were unfortunately unaware of the issue until later on. I do hope that you return to our facility so we can give you a more positive experience. Please do not hesitate to reach out if there is anything we can do for you.
Never again. Not a pleasant stay. The front desk person had to provide us towels as we were given none, and managed to fix our TV that wasn't turning on. She couldn't fix the telephone in the room-no dial tone, but she did clean our bathtub, since there was a ring of dirt around it. We appreciated the efforts she made to improve our experience. The room reeked of smoke, although it was a non-smoking floor. I was happy to use a 15% promo code to book the room, but even then, it just wasn't a good value.
Will not stay here again....everyone just pay the Xtra 20 dollar a nite to stay in a good hotel
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Save your money and stay at a super 8. For $200 I got a room with a bed. At least at super 8 you get breakfast and room service to clean the room and change out the towels and for $200 a 4th night.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
At least the price was good. I just needed a clean bed and shower. I got clothes that smell like smoke and a low-quality shower.
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 3.2 star rating with 433 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.