Extended Stay America Select Suites - Wichita - North

Y. L. 

on BBB

3 weeks ago

FALSE ADVERTISING! I called the customer service line to get a resolution to their deal that states you can get 50% off if you stay 30 days or longer. Well, you can only book 21 days max at any location in *******************. The customer service agent verified that this deal was still in existence and said all he could do was send my complaint to the manager at the location. I let him know I had just spoke with the general manager at the front desk who suggested I call corporate. I told the agent I would escalate this comp... read more

Yvette L 

on BBB

3 weeks ago

FALSE ADVERTISING! I called the customer service line to get a resolution to their deal that states you can get 50% off if you stay 30 days or longer. Well, you can only book 21 days max at any location in *******************. The customer service agent verified that this deal was still in existence and said all he could do was send my complaint to the manager at the location. I let him know I had just spoke with the general manager at the front desk who suggested I call corporate. I told the agent I would escalate this comp... read more

Evelyn K 

on BBB

3 weeks ago

Stayed at **************************************************, near airport. TV, Microwave did not work, faucet in bathroom and generally bathroom was disgusting. I called guest relations, sent email with pics attached. Aparantly the manager of the property said all was in working order. I am taking it up the chain, but would advise anyone to NOT stay in this property. The management is not to be trusted and corporate so far does not really seem to care. 

E. K. 

on BBB

3 weeks ago

Stayed at **************************************************, near airport. TV, Microwave did not work, faucet in bathroom and generally bathroom was disgusting. I called guest relations, sent email with pics attached. Aparantly the manager of the property said all was in working order. I am taking it up the chain, but would advise anyone to NOT stay in this property. The management is not to be trusted and corporate so far does not really seem to care. 

Mr. X 

on BBB

4 weeks ago

People are throwing parties and blasting music while youre trying to sleep, people on the upper floors sound like theyre running marathons, slamming doors shake near by rooms, theres drug paraphernalia littered on the ground and the smell from people constantly smoking weed in the parking lot seeps into your room. Its shocking that this place hasnt been shut down. 

Clark D. 

on BBB

a month ago

The hotel is a "dump." It should be called the "Hillbilly Hilton." It is full of drug addicts and ********** people. Half of them are MAGA and not friendly to non-white travelers. The manager and district manager have serious problems and exhibit unprofessional behavior. My trouble started when I went to ask for change one day. I turn my loose change from lunch and gas purchases into dollars. I always gave all quarters or a mix of other silver pieces. I was told by **** the manager that I needed, "To take my money to the ban... read more

Kara L 

on BBB

a month ago

Refusing to allow only me to upgrade to a suite in this hotel, with NO explanation. Taking a month and a half to call a plumber to fix my toilet and making me run all over this hotel to use the bathroom at all hours of the day and night. All the while I am paying this hotel 2k a month. My sink finally got fixed after a year of being broken, all the while your GM has done nothing. 2. Forcing me to escalate a simple room upgrade to corporate. Corporate approving my room upgrade, then forcing me to wait 2 months to upgrade to t... read more

Monique K 

on BBB

2 months ago

I had a bad experience at Extended Stay America Independence involving the manager. I have a medically complex child. My kids father needed access to our room to assist with care. His room key stopped working, when he approached the front desk for assistance, he was met with unnecessary resistance and lack of professionalism. He presented 2 room keys, provided the room number as requested. When asked for the name on reservation, he responded ****** Family. The manager dismissively replied that the reservation was listed unde... read more

Nicole F 

on BBB

2 months ago

I had a terrible experience with Extended Stay America in ********, **. The room was completely unacceptable and unsafe. Upon arrival, the ** was broken and the second room had a strong odor of cigarette and marijuana smoke, making it uninhabitable.I immediately brought this to managements attention and was told I would have to wait instead of being properly accommodated. Due to these conditions, I did not stay the second night, yet I was still charged in full.I made multiple attempts to resolve this issue with the hotel and... read more