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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't have room available for check in very rude was told would have room by 3-4 didn't happen
Business response:
Thank you for sharing your experience. We are so sorry that a room was not available and for the inconvenience this caused. This is not the wonderful experience we intended for you and we wish you only the best in your future travels.
Bare bones dorm style hotel, NOT worth the money. Room tidy but NOT clean, entire hotel reeks of cigarette smoke!! bed was terribly uncomfortable (very cheap thin mattress)
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear that you encountered an odor, noticed some areas which needed some deep cleaning, and did not find the bed comfortable. We appreciate hearing from you.
Upon arrival the front desk clerk was outside smoking. The facility all over had an odor, the room was supposed to be non-smoking but yet had an ashtray on the nightstand. There was a problem with expedia overbooking the hotel but a room was to be cleaned that had a vacancy last that evening. One of the pillow cases had not been changed and was visibly dirty and two bags of full trash were sitting in the hallway outside of the elevator the night of check in and in the same place the morning we left which had an odor as well.
Business response:
I'm terribly sorry we disappointed you. Thank you for this feedback.
Business response:
We are so sorry you were not pleased with your stay.
After traveling 15 hours driving we got to the hotel only to be told we had to stand. From 10am until check in 3pm. We couldn't get a drink or use the restroom. The receptionist told us we had to walk a little bit, To another building To sit down or even get a drink of water including using the restroom. We did not stay.
Business response:
We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! We appreciate hearing how we’re coming across and what you’ve described is certainly not the first impression we were aiming for; we’re sorry we disappointed you.
Business response:
We are sorry you did not enjoy your stay. We hope to welcome you back soon in order to give you a more positive experience.
All the fine makings of a roach motel Did not notice how dirty the floor was until walking on bare feet and seeing how the bottom of my feet became. I wore socks the remainder of my stay. There were also live roaches on the floor and tv stand, I killed probably 5 in total.
Business response:
We are sorry you did not enjoy your stay with us. We hope to welcome you back in order to provide you with a better stay.
Not recommended Well, first impressions were not good! When we were checking in, my daughter and I were "greeted" with an unfriendly woman in a t-shirt.. After we were given the cards to our room, we went into the hall where the key card is required to enter the first (smoking floor) rooms and elevator are located. The floors are not carpeted so it reminds you of a hospital or dormitory. After we made it to our room, we found clean, but lacking amenities. There was no shampoo, conditioner, or blow dryer. The bedding consiste... read more
Business response:
Dear valued gust, I am disappointed to hear that you did not have a great experience at our hotel. Often our guests who book through 3rd party sites such as hotels.com do not realize that we are an extended stay hotel so we do not offer a lot of things that your more traditional hotel would offer. We do appreciate you staying with us.
Horrible stay I’m usually not picky but this entire hotel smelled like cigarettes, there was roaches in the room, and it seems the rooms never get swept of mopped. I had white socks and after walking around for 5 minutes they were black. Never staying in this chain of hotels.
Business response:
Dear Ruben, I am sorry to hear that you did not have a pleasant stay here recently. If you come back I can assure you we will do everything in our power to give you the quality experience that we strive so hard for and that many of our guests have come to love throughout the years.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 3.2 star rating with 433 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.