Extended Stay America Select Suites - Wichita - North

William S 

on BBB

2 years ago

I recently had the pleasure of staying at the Extended Stay West in *******, and I must say that the customer service provided by ********* was exceptional. From the moment I walked through the doors, she was attentive, genuine, and friendly, making my stay truly memorable.*********'s attention to detail was remarkable. She made sure to provide me with all the necessary information about the hotel amenities, room features, and local attractions. Her knowledge of the area was impressive, and she went above and beyond to ensur... read more

Ann b 

on BBB

2 years ago

************** in ********** ** goes beyond the norm to please, help or do whatever to make your stay a good one. She stands out beyond a normal / average employee. *** deserve a Raise and a Five Star Employee rating!!!!! 

Stephen M 

on BBB

4 months ago

I decided to do some laundry. Let me ask you: how much money could charge you to wash or dry clothes that would make you angry? I mean spitting mad? I think *** did a survey and discovered the number which is --- wait for it -- FIVE BUCKS. Yup, and for s*** equipment that was mostly broken. The office told me to "call the number" if there was a problem with the laundry. Every machine did indeed have a phone number and a complicated code ID (think Canadian postal service for the confusion level). But there were machines marke... read more

D. k. 

on BBB

7 months ago

My company that I work for book me in this godforsaken hotel first of all Im ************************************************************************************************************************************ theyre going to clean the room every week which they dont do Then theres cockroaches in the hotel room and the girls at the front desk besides play games with the entry cards so when I get to my room, the cards dont work. I have to go back downstairs. This has happened several times now so today after a long day work, ... read more

Ray B. 

on BBB

9 months ago

Checked in on JUNE 16, 2025 **** #*** around 11 am, sign paperwork and on this paperwork it states in bold larger print "NO Open Flame/Smoke - $300.00 Fine. On the front doors are stickers stating this is a smoking free zone, "smoking 100 feet from entrance. Yet when my daughter and I returned later this day to begin to bring our belongings not 5 feet from the door was a guest smoking weed and no one there to stop them. Again much later that night not only was there guest standing within eyesight of the no smoking sign there... read more

Sean S 

on BBB

10 months ago

Don't stay at this hotel, the people that run the front desk and the property manager have no idea what they are even doing, I got several different amounts that I owed from the time I checked in to the time I checked out and when a close friend was going to help me pay for the 2 of the nights that I had stayed there for 3 weeks, they told him I was ok for 2 nights, about an hour later the property manager called and was threatening to ban me from renting with them again because according to her I didn't pay, even though my ... read more

Nanci C 

on BBB

11 months ago

We stayed at the Extended Stay in ***********- they should be required to post that most of the rooms are used as long term housing . Although there is not supposed to be any smoking allowed people live here and so if they are smokers they smoke in their rooms. There were roaches in our room and the smell of smoke coming in through the bathroom vent from the room next door. We reported this to the front desk and all they said was thanks for letting us know. At over $150/night one would expect so much more! 

Diana B 

on BBB

11 months ago

I was charged for 2 nights stay via priceline. When I got there, was told I could not have the room and my reservation cancelled ,and I was told would have money refunded in 3-5 days. This was because my husband's wallet disappeared during the year he was in & out of ******************* I only had photo in my phone. So I told the desk clerk I would stay and he'd come back in am after we got him a newicense. She told me no, she'd already cancelled the room and refunded money. No refund ever given. I was charged $********** ni... read more

KENNETH H 

on BBB

2 years ago

I HAD A COUPLE ISSUES WITH MY ROOM WITH THE WORSE BEING A TOILET THAT DIDN'T CLEAR THE ***** OUT. I HAD TO PLUNGED OUT THAT 3 TIMES IN ONE NIGHT AND ALSO NOTED THE ROOM WAS IN NEED OF MINOR REDOING. THE ROOM'S PAINT WAS ALL SCRATCHED UP, THE **** PAPERED ( HAVING A MAJORITY IN SEVERAL ROOMS,) IN DIRE NEED OF BEING PATCHED OR REPLACED. THE FURNITURE LOOKED LIKE IT HAD BEEN GNAW BY DOG IN SEVERAL ROOMS. BOTTOM LINE: THE ROOM NEEDED A COMPLETE REMODEL. SORRY, EXTENDED STAY, JUST TRYING TO BE TRUTHFUL WITH MY OBSERVATIONS.