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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Don’t Stay! Horrible stay never again. Nasty smells they placed our basketball team with 14 year olds on a smoking floor even though my reservation was for NONSMOKING rooms. Nobody came when you use the after hours phone. When finally we did check in a bunch of stuff was wrong in the room. Bathroom fan didn’t work the entire room smelled like nasty smoke that seeped into all our clothes hair etc. We reserved 2 rooms and I have never been in a hotel like this in my life. I was told if I wanted to change the sheet I c... read more
Business response:
We're sorry to hear about the unpleasant smoke smells and your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities.... read more
Didn't have room available for check in very rude was told would have room by 3-4 didn't happen
Business response:
Thank you for sharing your experience. We are so sorry that a room was not available and for the inconvenience this caused. This is not the wonderful experience we intended for you and we wish you only the best in your future travels.
Bare bones dorm style hotel, NOT worth the money. Room tidy but NOT clean, entire hotel reeks of cigarette smoke!! bed was terribly uncomfortable (very cheap thin mattress)
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear that you encountered an odor, noticed some areas which needed some deep cleaning, and did not find the bed comfortable. We appreciate hearing from you.
Upon arrival the front desk clerk was outside smoking. The facility all over had an odor, the room was supposed to be non-smoking but yet had an ashtray on the nightstand. There was a problem with expedia overbooking the hotel but a room was to be cleaned that had a vacancy last that evening. One of the pillow cases had not been changed and was visibly dirty and two bags of full trash were sitting in the hallway outside of the elevator the night of check in and in the same place the morning we left which had an odor as well.
Business response:
I'm terribly sorry we disappointed you. Thank you for this feedback.
Business response:
We are so sorry you were not pleased with your stay.
After traveling 15 hours driving we got to the hotel only to be told we had to stand. From 10am until check in 3pm. We couldn't get a drink or use the restroom. The receptionist told us we had to walk a little bit, To another building To sit down or even get a drink of water including using the restroom. We did not stay.
Business response:
We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! We appreciate hearing how we’re coming across and what you’ve described is certainly not the first impression we were aiming for; we’re sorry we disappointed you.
Business response:
We are sorry you did not enjoy your stay. We hope to welcome you back soon in order to give you a more positive experience.
All the fine makings of a roach motel Did not notice how dirty the floor was until walking on bare feet and seeing how the bottom of my feet became. I wore socks the remainder of my stay. There were also live roaches on the floor and tv stand, I killed probably 5 in total.
Business response:
We are sorry you did not enjoy your stay with us. We hope to welcome you back in order to provide you with a better stay.
Not recommended Well, first impressions were not good! When we were checking in, my daughter and I were "greeted" with an unfriendly woman in a t-shirt.. After we were given the cards to our room, we went into the hall where the key card is required to enter the first (smoking floor) rooms and elevator are located. The floors are not carpeted so it reminds you of a hospital or dormitory. After we made it to our room, we found clean, but lacking amenities. There was no shampoo, conditioner, or blow dryer. The bedding consiste... read more
Business response:
Dear valued gust, I am disappointed to hear that you did not have a great experience at our hotel. Often our guests who book through 3rd party sites such as hotels.com do not realize that we are an extended stay hotel so we do not offer a lot of things that your more traditional hotel would offer. We do appreciate you staying with us.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 3.2 star rating with 436 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.