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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed at the extended stay in spring field ** where I was booked in advance for the stay. Once upon arriving they over charged us over $600 and then stated it was for a pet fee. I had no pet and I talked to the manager to get a return. The manager stated and gave me a print out that I was over charged. The fees in the end was never removed and I have been working with customer service for the last 2 months that has gotten me no where other than more phone calls. I ask for responses from customer service and I get nothing.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Upper management has informed us that all pet charges, including the deposit have been refunded back. However, after inspection, it was determined that there were damages to the room such as, smoking and misplaced linen. These reasons are why there are extra charges on the folio. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Will not stay again at the Extended Stay America ********* on *****************. The experience was horrible. The lock would not work to get in the room. They refused to fix it and did not have another room. The ** went out, and they would not fix that with a temperature in the 100s. It has been two months since this stay, and I have not received a refund. I prepaid for nine nights and only stayed two nights due to the ** going out. It was the final issue after continuously getting into the room with a broken lock. The lock ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Our upper management team has received your concerns and will contact you directly within 48 hours.
I lived at these hotels for 5 months ********************* and Brookfield. And would like to say tosa was like living at a drug house some staff was professional some was not. ******** was the most recist place i have ever been in my entire life slender clerk made it his mission to let me and my family know we were not welcome there had to argue to get tissue and clean sheets lady next door smoked weed all day yet i was treated like the the bad guy spent over 10k in 5 mounths while my house was being worked on if your not wh... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Maintaining a safe and comfortable environment for all our guest's is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Horrible guest experience..Paid for 7day after 2 nights, my personal belongings and clothes were taken and what was taken was thrown in the dumpster. *nly thing company did was refund money from checking in...N*THING WAS D*NE AB*UT MY PERS*NAL BEL*NGINGS, CL*THES, SH*ES, JEWELRY, PERS*NAL ITEMS WAS REPLACED. Civil suit card was given by *range county ************ also photos were taken of clothes they took from dumpster. The district manager called an apologize but , and she refund $ But what about my clothes and personal it... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
Yesterday 3 ************ police officers had to show up to arrest a man for domestic violence in the room next door to me. At night time you'll have your typically meth heads doing drugs on the side of the building and dealers pulling up near the front entrance. You'll typically get a scent of marijuana smoke and odor if you try and crack open your window or walk outside to your car. Homeless/transients constantly walk near the property and parking lot, so you have to stay on high alert if you have valuable inside your vehic... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Wish I could leave zero stars. Worse hotel ever! Avoid the Bethpage and Melville locations. Run down. Drug addicts. Police are always at both locations. Dog pooped in the grassy areas outside. No one uses the bags. Dog urine smell in elevators. Filthy hallways. Broken washers. Theyre only concerned about the derelicts who pay. And only care about getting weekly money. Its obvious that management refuses to do anything other than that. Due to previous experience and defamation of my family name. I will be filing lawsuits.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
I have not had such a bad experience at a hotel in a long long time and felt I needed to warn others. I tried to do a early check in twice (10am & 2pm pst) and was denied both times. First time I understood (at 10am), but coming back at 2pm I was greeting with ******* being as rude as rude can be telling me to read the fine print that check in isn't until 3pm and when I explained my job started at 3pm and I would like to to drop my bags off in my room, he told me, "look, I am trying to run a business. We are overbooked and I... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
Horrible! Room smells of urine, bedsheets are spiked, unsafe environment from other guests, no front desk help at night. Was told night manager on the way to help but nobody showed. I called twice. Im ********************************* what smells like a litter box!
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
They are terrible raciest people at the hotel. I wouldnt recommend anyone stay at this place. Yet along come visit. They are the worst place I have ever visited and stayed with and if I was able to give them less then 1 star I would. They are rude and disrespectful and they are like a click there. They dont care about their guess and or their families. If you have a problem and or a question. Then it an issues and never want to fix the problem. But quick to blame you. If I had to over rate this place it would be a negative 1... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 2.9 star rating with 990 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.