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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Extended Stay experience. At **********, ** ************************* Phone didn't work, dishwasher didn't work, key card had to be changed 3 times, no laundry soap at front desk. Inadequate security. Staff told us most dishwashers had not worked for some time. Awful.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to shar... read more
I made an online reservation for a week-long stay for my family member, who would be staying there by themselves. Upon their arrival, they were told they could not stay because they did not physically have the credit card. I could not see this disclosed anywhere when I made the reservation. I had thought I had pre-paid for the entire stay when making said reservation.So, I looked under the *** section of their website and saw this:I am a third party that would like to book a room for a family member. Can I do that?Of course!... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. However, we must adhere to our policies and procedures. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
I am not giving this place any rating because they **** ass! I reserved a room through Booking.com, there was no mention of a $100.00 deposit, that you get back when you check out, no mention of pet charges, which we were told was $25 per pet, not $28.00 which is what we were charged. The floors in the room were caked with sand and dirt, room was not clean at all. Myself and my kids are extremely disappointed in the customer service and professionalism of the staff that worked here. This was the worst vacation we have ever h... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to shar... read more
I have been staying at *************************************************************** since 10/2023 and have paid to stay until the end of Jan 2024.My room is supposed to be cleaned every 2 weeks, but it is consistently cleaned more than 3 weeks only after I came to their front desk and asked them several times to fulfill their contractual duty. Because of their negligence to fulfill their obligations I have to routinely come to their front desk every 3 weeks to ask for clean towels and more toilet paper.When I was at the f... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to shar... read more
At the ******************************************** ******* location, there is heavy smoking of marijuana and cigarettes. This smoke recycles into the rooms via the bathroom vent. The hotel management is aware and does nothing. The ***** number is not helpful as they asked me to leave. The front desk person was so rude that they just brushed aside my concerns and asked me to 'call corporate'. I would be nauseous in my room, get water in the eyes, have a headache and feel miserable because of the weed smoke. Eventually on Chr... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
I had a confirmed reservation in October (made 6 weeks in advance) of arriving at the ************ - ******** Extended Stay America hotel and did not get a room when when I arrived on a busy weekend. The hotel apparently overbooks. The clerk said he had no rooms of any kind for me despite the reservation, that no other hotels within a large radius would be likely to have rooms available because of Halloween gatherings in the area (near Sleepy Hollow), and that he could do nothing to help me. Im almost 70 years old and was 20... read more
Business response:
We do apologize for the frustrations and inconvenience experienced from this issue and can understand the frustration. This is certainly not our intention. We have received your feedback regarding your experience with our walk due to overbooking and have been advised that a refund has been processed due to the inconvenience. With, overbooking is an industry wide practice that occurs at the majority of hotel brands and even restaurants. Although we would like to be able to promise that this will not occur in the future, we ca... read more
Ww had the WORST room. Started off with a cockroach in the fridge. The tub would not stop leaking. The tub is peeling. There was mold on the shower walls. There was shampoo from the previous person, which means they didn't clean the shower. The 'non-smoking' room smelled of smoke. There "free" breakfast consisted of golf ball size muffin that was old, dry, and hard as a rock. There was no trash can in the room. No hair dryer, nothing. The phone in the room didn't work. For the price I paid, I would have rather slept in my ca... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
Extended Stay America (**** ***********) Happy holidays, to you and your family and staff. I am sending this email to address our distress morning as we checked in too room 221 late evening of 12/21. I have attached proof of bed bugs bites/ pictures that we experienced up to the early morning of 12/22. Came to the front desk to speak to a manager. Due to the holiday weekend, I was unable to address my concerns/ not available cannot bother due to his holiday. Front desk clerk ******* was super professional on how she handled ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
The Manager *************************** and her front desk has the worst customer service and attitudes for a business that infested with ROACHES AND MOLD! The breakfast area covered in dust and dry wall. No operating phones in the rooms. No pots, pans, or dishes provided as advertised. Breakfast is coffee and granola bars! I was in the middle of planning a funeral when they came to my door **** AS HELL! Yes I was past check in and apologized as I was transferring money. ******** comes and say I need to be out the room in 5 ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Our Team has been made aware and are currently reviewing your concerns. They will be in contact with you to discuss. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 2.9 star rating with 990 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.