Extended Stay America Select Suites - Wichita - North

Andrew B 

on BBB

2 years ago

My wife and I are disabled. so to find rooms catering to disabled people on all floors was a worry but to find both elevators out of order and to be forced to stay in our room because of this is totally unacceptable.When front desk was contacted, they explained that the District Manager had forbidden the staff to give any form of refund or compensation and to withhold his contact information so the opportunity. to express ones frustration fall on deaf ears. I can only recommend one stays as far away from Extended Stay Americ... read more

Towan M 

on BBB

2 years ago

Ive been staying at the extended stay for a couple months going through life issues just trying to survive to get my own place and I have to say it is a big rip off for anyone thinking this place will help you get ahead prices always fluctuate daily they charge you a nice rate then charge you more money every week you extend no customer appreciation or loyalty at all ********************** is very disrespectful not professional at all nor should they be in the customer service / Hospitality Business they try to talk to you a... read more

John D 

on BBB

2 years ago

Would never ever recommend to anyone they treat you like s*** here somebody was assaulted and they just laughed at the whole situation. TV never works heat ****************** and the staff is rude as h*** All the staff smokes pot. This is the one on ***************************************************************** ** 

Joy F 

on BBB

2 years ago

I didnt stay at this hotel because the amount was more than what was quoted to me by their call center so I told the guest services that I was going to a different hotel that I could afford. They said I didnt cancel my reservation so they took ****** out of my checking account. 

Rita C 

on BBB

2 years ago

I fell behind 2 weeks waiting to return to work a month passed and was ready to pay up the month as well as a week in advance since I was back to work. But **************************** refused payment as I'd payed weekly before. But then Mgr Shao dispensed a computerized notice not even on letter head that a months rent in advance payment was needed plus a $15 a day late fee. She has displayed to myself as well as other renter's and employees colored striken behavior verbally and with procedures. She posted tags for desk cle... read more

Lindsay B 

on BBB

2 years ago

This is the most disgusting and horrifying place that I have ever been in. It looked like a trap house. There were clearly, drugged out individuals in the parking lot and inside of the hotel. There was blood and pubic hair in my sheets. I was here for work and needed a last-minute accommodation and I deeply regret not reading reviews before I booked. I immediately got another hotel room and had to spend an extra $140 to get the h*** out of there. I stayed one hour before I was so creeped out and discuss dead. You could see g... read more

Shawn P 

on BBB

2 years ago

Worst experience ever with management they should fire ************************* for kicking people out into -16 weather especially when they always paid the rent on time and never caused a disturbance 

KEVIN W 

on BBB

2 years ago

I traveled to ******* to work, I travel for work. I like staying at extended-stay hotels; I enjoy cooking and dont want takeout. I was at Extended Stay America Southcenter for two months. I expressed some dissatisfaction with the conditions and asked for another. The manager told me I could move, but the housekeeper was absent. Days later, I got a new room and keycard and was told to take my time moving because the cleaning staff had left for the day. As I was packing, some people came in and left. Shortly after, a man start... read more

John H 

on BBB

2 years ago

Extended Stay America does not honor their Cancellation policy. My wife called 15 minutes after she made a reservation for wrong dates (oops) to cancel and the would not cancel the reservation. DONT BOOK HERE. Here is the policy on their website that clearly states you can cancel within 24 HOURS. This businesses is a fraud. ******************************************************* I called and they said they would refund the stay. They did not. Don't believe anything on their website or what their employees say!