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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the 4-star rating. We look forward to seeing you again the next time you’re in the area.
very convenient stay comfortable stay. close to areas visited- quiet restful night-would definitely stay again-staff was great-friendly and very accomodating
Business response:
Thank you for the great review of our hotel, Kathleen. The WoodSpring Suites team is glad to hear you enjoyed your stay with us and that our location was convenient for you. Our goal is to provide guests with a hospitable environment that is affordable, clean, and simple. We work very hard to deliver clean rooms and a welcoming atmosphere and we are glad to hear the efforts paid off for you. Thank you for choosing WoodSpring Suites Wilmington for your recent stay and we look forward to welcoming you back again soon.
Great value Room we clean, liked the full kitchen. Plumbing needs work. Overall a very good value.
Hotel next to daughter Got first floor room which I like, has nice laundry room.
The beds are not all that comfortable there was a lot of air for some reason in the mattress that my boyfriend and I had also we had to have maintenance come in because the heat didn't work the first night and then we had to have them return because the bathroom door did not latch correctly to shut for privacy you also have to make sure either bring down your own dishes in place or go to roses across the street and buy a new set so that you can cook because otherwise they will nickel-and-dime you there is no toaster there is... read more
Business response:
We apologize for the inconvenience but I'm glad that it didn't have a big impact on your stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to our area.
Business response:
Thank you for the three star rating.
Right at home It's obvious the staff here cares about making customers feel at home. Very clean and well-maintained building and didn't find one desk clerk that ddidn't greet you with a warm smile. Awesome team.
Business response:
We are so glad our staff was able to make your time at WoodSpring Suites a great one. The WoodSpring Suites’ team strives to make your stay one you won’t forget. Thank you for sharing your experience with us and we hope we get the privilege to serve you again soon.
Not what we expected The staff was really nice and friendly, let us check in 3 hours early but told us to wait because the room need to be cleaned. We waited and only to enter the room and it wasn’t clean, only the bed was decent. Toilet seat was lifted as if it was cleaned but had a urine stain on it but because we check in early we didn’t complain. Just asked for rags and clean the whole room ourselves. We missed our flight and had to go back and when waking up in the middle of the night to use the restroom, there were roa... read more
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had negative experiences during your stay. We are particularly disappointed to hear that you were not able to enjoy our clean rooms and customized amenity package. We promise a clean room to every guest and it sounds like we fell short here. About amenities, we know most hotels provide daily cleaning, toiletries, and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we off... read more
Definitely NO FRILLS?? Room was clean but smelled bad. Definitely a "no frills" hotel. No carpet, no lamps, no lobby. Room had a kitchenette but you had to pay extra if you wanted to us a pot, silverware, plates, etc.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.