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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were clean, but they need to supply more things such as towels,ice machine. Not enough toilet paper,no shampoo.Plus u had to pay for wiifi. dishes, no iron,thats crazy all hotels offer that free of charge.It's like they trying to make money off of people..
Business response:
We are an extended stay hotel so we don't offer the typical amenities other hotels may offer. We apologize for any inconveniences this may have caused you during your stay. We wish you the best and hope you will consider staying with us again in the future.
Extremely clean and very cheap This place was way better than I expected. It was extremely clean, it's as cheap as it is because they're a bit understaffed, it seems like there's one person on staff doing everything at any given time, but the staff I talked to were extremely friendly and professional, you just may have to wait a bit at the front desk if you need to talk to someone. They say they have "free cancellation", but that's only if you cancel before you start your stay, if you end up needing to leave early you can't ... read more
Business response:
We are glad your room met your needs and our staff was friendly. Thank you for sharing your thoughts with us. We appreciate it and hope you will stay with us again soon.
Vacation to Carolina Beach Nice, clean and quiet. Staff was friendly, when they were available. I had to wait 30 mins just to get checked in, but overall the hotel was close to perfect.
Business response:
Thank you so much for taking the time to share with us about your stay. We are also pleased that we provided you with an exceptional stay. We hope you find yourself in Wilmington again and that we have the opportunity to welcome you back to our hotel.
Great stay! Not your average hotel. We enjoyed our stay. The place was very well kept and clean with friendly staff. The only issue I have was the lack of amenities. It's understandable if a hotel wants to be an amenity-free facility, however when you book a hotel you would expect reasonable amenities such as shampoo/soap and some room service. I would have not minded this if they would have posted the lack of this feature on their website.
Business response:
We apologize for the inconvenience you experienced during your stay with us. We strive to provide our guests with a positive experience and apologize this did not happen in your case. We hope you will reconsider staying with us in the future.
wilmington visit it was the expected service for the money we paid
Business response:
We are thrilled to hear you enjoyed your stay at Value Place. No matter what brought you to Value Place, we are glad that you encountered our respectful, helpful and friendly team that is dedicated to making your stay live up to your standards. Thank you for the positive review. We wish you well in your future travels and hope you chose to stay with us again soon!
The hotel was nice we enjoyed our trip will stay again
Business response:
We are glad you chose to give Value Place a try, and did not regret it! We, as a team, strive to provide guest the best experiences possible when staying with us. We thank you for your positive note and hope to see you back with us again soon.
Great bang for the buck! It was a nice hotel. Not too far of a drive to Carolina beach. I would stay here again.
Business response:
We love hearing back from customers that truly enjoyed their stay with Value Place. We strive to provide an environment where our guests can feel comfortable and relaxed. Thank you for providing us with positive insights and we wish you well in your future travels. The Value Place team cannot wait for your return.
Friendly staff Value place employees were very friendly and quick response for any need. The whole place was very clean.
Business response:
We are so glad our staff was able to make your time at Value Place a great one. The Value Place team strives to make your stay one you won’t forget. Thank you for sharing your experience with us and we hope we get the privilege to serve you again soon.
Poor service I want start and say check in time was 3pm but could check in till 5pm cause they said they was understaffed but when I walked back up too desk for toilet paper and soap and cups that they didn't restock the room with, there was 4 employees just hanging out doing nothing, and I had too still wait 20min for the stuff. The hotel is clean and up too date, but service was very poor
Business response:
I apologize that you did not encounter our friendly staff during your stay. At Value Place we strive to provide our guests with an unforgettable stay and apologize this did not happen in your case. Thank you for letting us know so we can address the matter appropriately. We hope you will consider staying with us in the future.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.