Extended Stay America Select Suites - Wilmington - West

Olivia 

on Expedia

10 years ago

Muy malo xk no limpian los cuartos Muy malo no limpian los cuartos a menos que pagues 29 dolares. No ponen toallas nuevas y no sacan la basura. 

Ramona 

on Expedia

10 years ago

Hotel did not record reservation When we arrived, the desk clerk could not find our reservation which was made through Expedia. I showed him the confirmation and he eventually found it on the motel's e-mail which did not get to their reservation listing. I requested a double room. I was told there was a room with 1 bed and a pull out couch. I explained to the clerk the need for a double room and that I did not want to sleep on a pull out coach. He said to come back 1 hour later and a room would be cleaned and ready. We retur... read more

NRM 

on Expedia

11 years ago

Gave our room away I booked my room earlier in the day. We got a later than expected start . We arrived at the hotel approximately 12:04 a.m., just shortly after midnight. When I entered to check in, you had to use a telephone to contact anyone, as the office was closed. The guy that answered said he knew exactly who I was, and he had given our room away. There policy was since I didn't call for a late check in, they assumed I wasn't coming. There was nothing he could do. He said he didn't have any information on us, so he c... read more

Anonymous 

on Expedia

11 years ago

Worst Hotel Experience ever When we arrived we were told that we did have a reservation, but they could not honor the price given by Expedia because they were not a certified distribution channel and they should not have allowed the reservation. They gave us another price that was sightly higher and told us that they had a room and we were confirmed, but we would need to come back at 3:00 p.m., as that was their checkin time. That is what we did. When we arrived the second time they told us that our non-smoking room was no l... read more

Rachel 

on Expedia

11 years ago

Last resort This place has roaches and I walked into a spider web. I let none of my bags sit on the floor. 

dugs 

on Expedia

11 years ago

Overcharged! It was a soccer tournament weekend. All hotels were booked so I was stuck paying more than my quoted price. I had made reservations through Expedia. When I checked in I was told it would be an additional $40/night. I contacted Expedia & I was told that they did not guarantee any rate since I was paying at the hotel. Hotel said Expedia does this all the time & it was not their problem.