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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wont go back. this is an extended stay. loud kids running around and not the safest place to be.
Business response:
Thank you for sharing your thoughts with us. We appreciate it. We apologize for the noise you experience during your stay and wish you the best.
disappointed Not very satisfied with this hotel,while the room was very clean the bed was not comfortable at all,the air didn't work even after 2 attempts at fixing it(one at 12:30am after we were asleep) and it's not a good location...oh and no COFFEE!!
Business response:
I am sorry to hear our hotel did not meet your expectations. We take all guests feedback seriously and do apologize for the inconveniences this may have caused you during your stay. We wish you the best.
We had the worst experience ever, sorry to use this words, it took them over 30mins for the check in process & when we got our room, the room was occupied, good we didn't get in trouble for invading somebody's privacy @ 1:30am. They end up giving us 1 double & a sofa, instead of 2 double that we booked for..
Business response:
We're sorry to hear about your check-in woes. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We also apologize for not having the room you booked available. We wish you the best.
I wouldn't stay again. Decent place to stay. Not like a normal hotel though. It's more like an appartment that you can pay for nightly. Rooms didn't come with free wifi, maid service or additional linens. All of those cost additional money if wanted. No workers are there during the night. Someone's car was broken into the one night we stayed there. Rooms seemed very clean... until I woke up and saw a cockroach crawling on top of the counter. The two workers at the front desk were very professional though.
Business response:
I'm very sorry to hear our hotel did not meet your expectations. Since we are an extended stay hotel we don't offer many of the amenities typical hotels offer like daily housekeeping. We appreciate your comments as we work to improve our guest experience. We wish you the best.
Winziges Bett, kein funktionierendes WLAN, Rezeption nur bis 16 Uhr besetzt, keine Hilfe bei Problemen - nur Weitergabe einer Telefonnummer
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Not as advertised! Stayed at previous locations. Arrived they put me in a smoking single room. Wanted and booked the double. Next morning they put me in non smoking single with kids above me that jumped around from 6pm till 11pm while i was trying to sleep. Then did not clean my room on scheduled cleaning day! Miserable time.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Muy malo xk no limpian los cuartos Muy malo no limpian los cuartos a menos que pagues 29 dolares. No ponen toallas nuevas y no sacan la basura.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Hotel did not record reservation When we arrived, the desk clerk could not find our reservation which was made through Expedia. I showed him the confirmation and he eventually found it on the motel's e-mail which did not get to their reservation listing. I requested a double room. I was told there was a room with 1 bed and a pull out couch. I explained to the clerk the need for a double room and that I did not want to sleep on a pull out coach. He said to come back 1 hour later and a room would be cleaned and ready. We retur... read more
Business response:
First I'd like to apologize that we did not have a room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Gave our room away I booked my room earlier in the day. We got a later than expected start . We arrived at the hotel approximately 12:04 a.m., just shortly after midnight. When I entered to check in, you had to use a telephone to contact anyone, as the office was closed. The guy that answered said he knew exactly who I was, and he had given our room away. There policy was since I didn't call for a late check in, they assumed I wasn't coming. There was nothing he could do. He said he didn't have any information on us, so he c... read more
Business response:
First I'd like to apologize that we did not have a room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.