This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not real happy. I made reservations through hotels.com. Got a confirmation number at 5 pm the day we were to stay. Got to the hotel, they had charged the card already. Check in window was closed, so I used the phone to call the 500 number displayed. The guy behind the closed door picked up and said that I didn't have a room. Said I had had a room but didn't any more. He wouldn't explain and hung up. Tried calling several times (2 hours) and he didn't pick up. Called the corporate 800 number and he wouldn't pick up for them. ... read more
Not so good place. Beds are not comfortable didn't sleep well. My partner she believes that there were 2 gunshots from outside or the floor above.
Business response:
We appreciate you sharing your thoughts with us. We apologize for the negative experience during your stay with Value Place. We wish you the best.
Only good enough for extreme need We were there with a new born and found a little cockroach in the room, by the bed ... that says it all.
Business response:
We apologize for the insect issues you encountered during your stay. Thank you for sharing this with us so we can handle the matter appropriately. We wish you the best.
Wont go back. this is an extended stay. loud kids running around and not the safest place to be.
Business response:
Thank you for sharing your thoughts with us. We appreciate it. We apologize for the noise you experience during your stay and wish you the best.
disappointed Not very satisfied with this hotel,while the room was very clean the bed was not comfortable at all,the air didn't work even after 2 attempts at fixing it(one at 12:30am after we were asleep) and it's not a good location...oh and no COFFEE!!
Business response:
I am sorry to hear our hotel did not meet your expectations. We take all guests feedback seriously and do apologize for the inconveniences this may have caused you during your stay. We wish you the best.
We had the worst experience ever, sorry to use this words, it took them over 30mins for the check in process & when we got our room, the room was occupied, good we didn't get in trouble for invading somebody's privacy @ 1:30am. They end up giving us 1 double & a sofa, instead of 2 double that we booked for..
Business response:
We're sorry to hear about your check-in woes. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We also apologize for not having the room you booked available. We wish you the best.
I wouldn't stay again. Decent place to stay. Not like a normal hotel though. It's more like an appartment that you can pay for nightly. Rooms didn't come with free wifi, maid service or additional linens. All of those cost additional money if wanted. No workers are there during the night. Someone's car was broken into the one night we stayed there. Rooms seemed very clean... until I woke up and saw a cockroach crawling on top of the counter. The two workers at the front desk were very professional though.
Business response:
I'm very sorry to hear our hotel did not meet your expectations. Since we are an extended stay hotel we don't offer many of the amenities typical hotels offer like daily housekeeping. We appreciate your comments as we work to improve our guest experience. We wish you the best.
Winziges Bett, kein funktionierendes WLAN, Rezeption nur bis 16 Uhr besetzt, keine Hilfe bei Problemen - nur Weitergabe einer Telefonnummer
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Not as advertised! Stayed at previous locations. Arrived they put me in a smoking single room. Wanted and booked the double. Next morning they put me in non smoking single with kids above me that jumped around from 6pm till 11pm while i was trying to sleep. Then did not clean my room on scheduled cleaning day! Miserable time.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.