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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Experience ever When we arrived we were told that we did have a reservation, but they could not honor the price given by Expedia because they were not a certified distribution channel and they should not have allowed the reservation. They gave us another price that was sightly higher and told us that they had a room and we were confirmed, but we would need to come back at 3:00 p.m., as that was their checkin time. That is what we did. When we arrived the second time they told us that our non-smoking room was no l... read more
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during
Last resort This place has roaches and I walked into a spider web. I let none of my bags sit on the floor.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you t
Overcharged! It was a soccer tournament weekend. All hotels were booked so I was stuck paying more than my quoted price. I had made reservations through Expedia. When I checked in I was told it would be an additional $40/night. I contacted Expedia & I was told that they did not guarantee any rate since I was paying at the hotel. Hotel said Expedia does this all the time & it was not their problem.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.