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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Located near Wrightsville Beach, Battleship North Carolina, Airlie Gardens and the Cape Fear Museum of History and Science. All our spacious suites have fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. Soak up the sun at Extended Stay America Select - Wilmington - West! We are the perfect location for business travelers, students, tourists and those relocating to the Wilmington, NC area who need to find a home away from home for several nights, a week, a month or even longer. From our location... read more
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Unhappy Guest We asked for a non-smoking room but we were assigned a smoking room. The hotel room was filthy. No cleaning had been done at all. The bed linens were dirty and we had to strip and wash all of the bed linens and remake the bed. Since we arrived after 10 pm, we were up at 1am getting the linens out of the dryer. I also had to go to the store and buy cleaning supplies and gloves to disinfect and clean the room just to be able to stay there. My husband spoke to the front desk clerk about it and she told him ev... read more
Business response:
Thank you for your detailed review, Ramona. We sincerely apologize and are disappointed to see that your stay was not met with the level of customer service and cleanliness that we strive to give each and every guest. We also apologize that you were not aware of our value focused hotel style. We are indeed more of an extended stay - so our goal is to pass down all the savings we can down to our guests. This means that certain amenities are available for additional cost. We are so sorry that we failed to satisfy your expectat... read more
Holly is a great employee, The staff make this hotel great. I would recommend for a inexpensive stay.
Business response:
Wow! We love to hear such kind words about our team! They will be ecstatic to know that you enjoyed such a great stay! We love hosting you and can't wait to see you again the next time you are this way!
In suite the amenities were limited, ie no coffee maker, no clock in room, no lamp and the phone did not work. Had to get iron and ironing board when office was opened
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Good value for low price
Business response:
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again to see our improvements.
Business response:
Thank you so much for the good rating, Irene! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
No coffee in the room, the pillows suck on beds, beds aren't big enough for two people. Need at least queens in the rooms. Other than that it was fine.
Business response:
Thank you for taking time to review our hotel, Vicky. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Beds are small Beds are really small but it was a decent place to stay
Business response:
Thank you for letting us know how we came across to you, Shannon. We hope your overall stay met your needs and that you'll come again to see our improvements.
Business response:
Thank you for your rating. We hope that you enjoyed your visit and would love to welcome you back soon!
My stay was ok but the hotel tried to scam me but I caught it they had my reservations already and tried to double charge me but I caught it.
Business response:
Thank you for your review, Christie. We can't tell you how saddened we are to see that you experienced issues with customer service and billing. This is an area that we are known for exceling in, and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 4 star rating with 351 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.