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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s a good place to stay the night at something quick
Business response:
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I like the modernization. No carpet & security. The only thing I don't like is how limited housekeeping is. The halls & room floors contain stains and debris.
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
Business response:
We are so happy to see that you enjoyed your time with us, Kimberly! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
Thank you so much for the good rating, Rodrigues! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Got the job done Appreciated the night staff being awesome and helpful! There were termites in the room by the AC that were pretty gross, and it smelled of stale cigarette smoke. Happy we had a place to stay on a busy holiday weekend for a decent price and the showers were clean and AC worked well!
Business response:
We are so happy to see that you enjoyed your time with us, Kendra! We truly appreciate you taking the time to rate us! Please come back to see us soon!
This property is not a hotel. For the price, you have to empty your own garbage and there are no services... cleaning, bed making, clean towels are not offered, unless requested for a fee. Upon arrival at around 7:50pm, there was a sign on the door that said masks must be worn, so I had to go to CVS down the street to buy a mask. When I returned it was 8:10pm and I was charged a NO SHOW fee, only to be told that they do not enforce the mask wearing. The area has a what appears to have a homeless/transient problem..people sta... read more
Business response:
Thanks for letting us know what’s going on. We hate to learn about this poor experience. What you described does not reflect the standards work so hard to meet. We will address these concerns with the team at the property in order to avoid these issues in the future.
Had to wait during shift change to check in, room had cigarette butts under the bed and saw 7 roaches in the bathroom
Business response:
Hello, Lindy. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.