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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Located near Wrightsville Beach, Battleship North Carolina, Airlie Gardens and the Cape Fear Museum of History and Science. All our spacious suites have fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. Soak up the sun at Extended Stay America Select - Wilmington - West! We are the perfect location for business travelers, students, tourists and those relocating to the Wilmington, NC area who need to find a home away from home for several nights, a week, a month or even longer. From our location... read more
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I like the modernization. No carpet & security. The only thing I don't like is how limited housekeeping is. The halls & room floors contain stains and debris.
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
Business response:
We are so happy to see that you enjoyed your time with us, Kimberly! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
Thank you so much for the good rating, Rodrigues! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Got the job done Appreciated the night staff being awesome and helpful! There were termites in the room by the AC that were pretty gross, and it smelled of stale cigarette smoke. Happy we had a place to stay on a busy holiday weekend for a decent price and the showers were clean and AC worked well!
Had to wait during shift change to check in, room had cigarette butts under the bed and saw 7 roaches in the bathroom
Business response:
Hello, Lindy. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so happy to see that you enjoyed your time with us, Kendra! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, Curtis! We look forward to welcoming you back the next time your travels bring you to the area!
Very Unhappy Guest We asked for a non-smoking room but we were assigned a smoking room. The hotel room was filthy. No cleaning had been done at all. The bed linens were dirty and we had to strip and wash all of the bed linens and remake the bed. Since we arrived after 10 pm, we were up at 1am getting the linens out of the dryer. I also had to go to the store and buy cleaning supplies and gloves to disinfect and clean the room just to be able to stay there. My husband spoke to the front desk clerk about it and she told him ev... read more
Business response:
Thank you for your detailed review, Ramona. We sincerely apologize and are disappointed to see that your stay was not met with the level of customer service and cleanliness that we strive to give each and every guest. We also apologize that you were not aware of our value focused hotel style. We are indeed more of an extended stay - so our goal is to pass down all the savings we can down to our guests. This means that certain amenities are available for additional cost. We are so sorry that we failed to satisfy your expectat... read more
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 4.2 star rating with 423 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.