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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mimi is horrible
Business response:
Dear Guest, Thank you for choosing us. First of all, we apologize for the behavior of our associate and thank you for bringing this incident to our attention. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Horrible Management
Business response:
Dear Guest, We sincerely apologize that your experience with our management did not meet your expectations. Providing professional, attentive, and supportive service is a core value of our hotel, and we regret that we fell short during your stay. Your comments have been shared with our management team to ensure better service in the future. We value all guest feedback, as it helps us improve and enhance the overall experience. We hope to have the opportunity to regain your trust. Sincerely, Hotel Management
Noises neighbor called the front desk multiple times and did nothing
Business response:
Dear Guest, We sincerely apologize for the disturbance caused by noise from neighboring rooms and for the delay in our response. Guest comfort and a peaceful environment are very important to us, and it is clear we did not meet that standard during your stay. Your comments have been shared with our front desk and management teams to ensure improved responsiveness and better handling of such situations in the future. We appreciate your feedback, as it helps us enhance our services, and we hope to provide a more comfortable ex... read more
The manager Mimi should be fired
Business response:
Dear Guest, We sincerely regret that your experience with our management did not meet your expectations. Providing professional and helpful service is a core priority for our team, and we take comments regarding staff performance very seriously. Your feedback has been escalated to our management for review. We value all guest input, as it helps us maintain high standards and enhance the overall guest experience. We hope to have the opportunity to provide a more positive stay. Sincerely, Hotel Management
Not really breakfast more like coffee and snacks and the kitchen you need to ask for everything so if you plan on cooking or making coffee just ask the front desk at check in
We stayed for two nights. The room itself was clean, but the bed was extremely uncomfortable it felt more like a cot than a king-size bed. The hallways constantly smelled like marijuana even though it was a non-smoking property, and the odor gave us headaches. I do not recommend this hotel and will not be staying at an extended stay America suits in Shelton-fairfield again.
Business response:
Dear Susan, We sincerely apologize for the issues you experienced during your stay. While we are pleased to hear that your room was clean, we regret that the bed did not meet your comfort expectations and that the hallways concern despite our non-smoking policy. We understand how disruptive this was and that it affected your overall experience. Your comments regarding bedding comfort and enforcement of our non-smoking policy have been shared with our housekeeping and management teams to ensure improvements. We appreciate you... read more
The initial check-in person was okay, but the front hall and the elevator smelled of strong marijuana. The shower curtain was dirty and the shower handle was broken and rusted. The hotel room itself was clean and was not disgusting. Overall it was quiet until the morning of check out. There was a couple fighting in their bedroom. The walls were shaking, loud thumping and I had to call down to the front desk to do a wellness check and make a complaint. The front desk person was friendly, immediately went up to check because I... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are glad to hear that your room was clean and that our front desk staff responded promptly and courteously. However, we sincerely apologize for the issues you encountered. These are not reflective of the standards we aim to provide. Your comments have been shared with our housekeeping and maintenance teams to address cleanliness and facility updates, and with management to ensure guest comfort and safety are prioritized. We appreciate your input and will work to im... read more
Upon check-in, my initial room had water coming out of the tiles in the bathroom when you stepped down. My room was switched. The entire 2nd floor reeked of marijuana and was full of smoke despite there being "no smoking" signs. The were 2 fights in the middle of the night
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. The condition of your initial room and the disturbances you experienced on the second floor are unacceptable and not reflective of the standards we strive to maintain. While we are glad our team was able to switch your room, we take your feedback very seriously, and we will be working with our staff to address these matters promptly. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manage... read more
Maggots in the bed
Business response:
Dear Guest, We are sorry about the issue in your room during your stay. We understand that every detail matters, and we regret falling short of providing a welcoming accommodation to you. This instance will be addressed with our pest control provider once again to ensure they are doing everything to prevent any future issues. Please know, we regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, providing us with va... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.