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Extended Stay America - Shelton - Fairfield County

3.6
  • Hotels
  • Shelton, CT

About this business

HospitalityHotels

Location details

945 Bridgeport Ave., Shelton, CT, 06484, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.62,334 reviews
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judith's profile image
judith 
11 months ago

Hotel is under renovations and was very uncomfortable in and out. People staying at the hotel kind of particular. In my 3 days staying the room was never clean and towel changed. Breakfast very poor and few options. No reception area. Over priced for the quality of service. Will not stay there again. 

Business response:

Dear Judith, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by our ongoing renovations and understand how these disruptions may have affected your stay. As an extended stay property, housekeeping is provided weekly, with additional services available upon request, and we regret if this was not communicated clearly. We also acknowledge that our breakfast options and pricing did not meet your expectations. Your comments are important to us, and we will review them with our team to enha... read more

Benjamin's profile image
Benjamin 
11 months ago
Kingsley's profile image
Kingsley 
11 months ago

Tv didn’t work 

Business response:

Dear Kingsley, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the TV not working during your stay. We understand how important it is for all amenities to function properly, and we regret that this affected your experience. We will address this issue with our maintenance team to ensure it is resolved. We hope you will give us the opportunity to provide a better experience in the future as we continue to improve our services.Sincerely,Hotel Management 

Brianna's profile image
Brianna 
11 months ago

Some of the property is under renovation right now and it smells completely of wet paint. It looks kind of scary on the inside as of now. The room was clean and the area is quiet. 

Business response:

Dear Brianna, Thank you for staying with us. We appreciate your understanding regarding the ongoing renovations, and we sincerely apologize for any discomfort caused. We recognize that this can be an inconvenience, and we are committed to enhancing our property for the benefit of our guests. It is reassuring that you found your room clean and enjoyed the quiet area. Your feedback is invaluable as we work to improve our services and facilities. We hope you will consider returning in the future to experience the updates we are... read more

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Cindy 
11 months ago
Bonnie's profile image
Bonnie 
11 months ago

Property very run down. Sign says renovations in progress. Found a bed bug in the first room. Moved to second room and roaches appeared that night. Moved to another hotel. Staff helpful on the first night. 

Business response:

Dear Bonnie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Spontaneous's profile image
Spontaneous 
a year ago

Not wat i expected 

Business response:

Dear Guest, Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management 

Sasha L's profile image
Sasha L 
a year ago

The hotel was disgusting! The lobby and the first floor smelt like cigarette smoke and the hallways. The hotel outdated, dark, and dingy. I was given a nonsmoking room that reeked of cigarette smoke. I was giving the room next door, which was a little better but had burnt stains on the bathroom counter. The guest that I encountered to be PG were classless. When requested a new room at the front desk there was a male guest who was drunk yelling profanity at a female and threatened to kill her in front of me and staff! At 11pm... read more

Business response:

Dear Sasha, We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We also regret the unpleasant experience you had at the front desk. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and you... read more

Michelle's profile image
Michelle 
a year ago

This property is very poor. The whole place smells like w&&d. It’s so grimy that you can’t tell if it’s filthy or that run down. I can honestly say, I would not recommend. 

Business response:

Dear Michelle, Thank you for your feedback regarding your recent stay. We sincerely apologize for the condition of the property and any discomfort it caused. We take cleanliness and guest comfort very seriously, and your comments will be addressed with our team to ensure improvements are made. We understand how important a pleasant environment is for our guests, and we are committed to enhancing our services and facilities. We genuinely appreciate your input, and we hope you will consider giving us another opportunity to pro... read more

Frequently asked questions about Extended Stay America - Shelton - Fairfield County

How is Extended Stay America - Shelton - Fairfield County rated?

Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews. 

When is Extended Stay America - Shelton - Fairfield County open?

Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.