Extended Stay America - Somerset - Franklin

Business response:

Dear Tracy, Thank you for being our guest and your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear James, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the perfect rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Hotel Management 

Business response:

Dear Desmond, We appreciate you visiting us during your time in Somerset. Our team works hard to provide seamless services and comfortable accommodations for every guest, and we're happy to read your kind remarks about our staff. However, we apologize for the issues which compromised your stay. We appreciate you sharing your observations regarding the condition of our suites and the disturbances caused by some inconsiderate guests. We will follow up on these to ensure such matters do not affect future guests. It was a pleasu... read more

Business response:

Dear George, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you once for choosing us during your visit to Franklin, and we hope to have another opportunity to welcome you back soon. Sincerely,Hotel Management