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Extended Stay America - Somerset - Franklin
- Hotels
- Somerset, NJ
About this business
Location details
30 Worlds Fair Dr., Somerset, NJ, 08873, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
it was overbooked and I was moved thirty minutes away! I stayed in Edison. It was a much better place, larger with a nice green area. The staff was very friendly and nice. They only charged me for one night. But I had to leave in the am in the dark to get to Colonial Park thirty minutes away. But this should never have happened! 10 people lost their reservation in Somerset. The over booked people that showed up Monday should have been moved. they were the overbooked people! Not the people with Tuesday reservations. I would h... read more
Business response:
Kathryn, thank you for sharing your review. We are extremely sorry about the issues you experienced with your reservation, and even more that we were not able to accommodate you at our hotel. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We regret the inconvenience and the frustration you faced. We appreciate your patience and hope you will consider our hotel next time you visit this area. Sincerely, Hotel Management
Good place to stay Place is decent enough. Room is clean but you can see some details that shows its a little old or need a little more cleaning. But overall, its still ok to stay in.
Business response:
Mark, thank you for choosing Extended Stay America during your visit. We are glad to know that your stay with us was enjoyable and that you were pleased with all our offerings. We appreciate your observations of your room and look forward to seeing you again soon. Sincerely, Hotel Management
The property needs upgrades. Still in 90s. Old building. Windows don't have light curtains to let the light through. Only a thick curtain.
Business response:
Shyam, thank you for sharing your experience at our hotel. We are glad your stay with us was enjoyable on many levels, but we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Has Kitchen but no utensils or kitchen ware. Otherwise very nice and affordable
Appreciated the closeness to my job.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit to Somerset. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
No air Air conditioner not working in the room had to change rooms
Business response:
Lisa, thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
friendly-team
Great value! This was exactly as advertised. Had very few needs so met my needs with ease. Fire alarm at like 3am but just a minor inconvenience.
Business response:
Jeffrey, it was a pleasure to have you as our guest at Extended Stay America, We are delighted to read you an overall pleasant stay and liked the value we offer. However, we apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Thank you for choosing our hotel. We hope you will make the same choice the next time you visit Somerset. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Somerset - Franklin
How is Extended Stay America - Somerset - Franklin rated?
Extended Stay America - Somerset - Franklin has a 3.3 star rating with 1,551 reviews.
When is Extended Stay America - Somerset - Franklin open?
Extended Stay America - Somerset - Franklin is closed now. It will open on Sunday at 12:00 a.m.