Extended Stay America - Somerset - Franklin

Business response:

Thank you for the five-star review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property and the great service delivered by our courteous associates. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you, and we look forward to welcoming you back on your next visit to this area! Sincerely, Hotel Management 

Business response:

Nora, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only liked our friendly staff and comfortable suite, but you found us to be a great value. Thank you once more for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your review, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept suite as well as our ideal location. We are also pleased you were impressed with our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kailyn, thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rebecca, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management