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Extended Stay America - South Bend - Mishawaka - North
- Hotels
- Mishawaka, IN
About this business
Location details
5305 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish the room was supplied with dishes, glasses and cutlery.
Business response:
Thank you for staying with us. Although your overall visit was satisfactory, we apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite according to your request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
Good enough Buisness tripp was nice for the price but could use some new beds
Business response:
We appreciate you choosing to stay at Extended Stay America South Bend - Mishawaka - North and for the candid feedback. It's great to read you had a comfortable stay and you found us to be a good value. We also appreciate your suggestions in regard to our beds. Thanks for being our guest and hope you will visit us again. Sincerely, General Manager
Good if you aren't spending time in room I thought I was booking a Hilton brand extended hotel, i immediately knew I was wrong when I entered hotel. Strong stench of chinese food, guess we caught the hotel staff in betwern dinner close to midnight. Later, I came to lobby to ask whete vending was located, no one was there. A guest informed me it was in laundry room on main fl[r. There was no pool. You had to request utensils, playes etc. There was no breakfast.
Business response:
Thank you for reviewing your stay. Please accept our apologies that your experience did not meet your expectations, and for failing to maintain our high standards. We regret that our service level was not adequate during your stay, and we regret the inconvenience this caused. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. Thank you again for staying with us, and we would love the opportunity to serv... read more
Basic hotel The room was mediocre. Our tv did not work! The free wifi was very spotty at best.
Business response:
Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve. Thank you again, and we would love the opportunity to serve you soon. Sincerely, General Manager
It was great
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America - South Bend - Mishawaka - North. It is so nice to read you were pleased with our exceptional service and also found your stay to be comfortable. Thank you for choosing our hotel, and we hope you will visit us again the next time you are in the area. Sincerely, General Manager
The place is old and showing its age. The pictures showed the place after its renovations years and years ago.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for the inconveniences you encountered during your stay. We appreciate our guests' valuable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back on a future visit to the city. Sincerely, Hotel Management
Staff is amazing. The facility….not so much. Very dated. We also had a bed bug issue.
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear that our staff made a positive impression, but we sincerely apologize for the condition of the facility and the pest issue you encountered. This is not the experience we want for our guests, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention. Guest comfort and safety are top priorities. We have also alerted our pest control specialists to inspect and treat the room... read more
Although price was cheap, the hotel is not well maintained, ground floor tub didn't drain well, doesn't feel good to stand in water that doesn't drain. all sinks didn't have drain filter/plugs, so anything can go down. Kitchen exists but no utensils, cups, cookware, etc. so useless to have. it seems like it's not an ideal place for short term visitors to stay except for the price. Staying at other well maintained hotels in the area is much nicer.
Business response:
Dear Guest, Thank you for taking the time to share your experience. While we are glad you found the price affordable, we sincerely apologize for the maintenance and amenity issues you encountered. We understand and regret any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy ... read more
Not much of a breakfast.
Frequently asked questions about Extended Stay America - South Bend - Mishawaka - North
How is Extended Stay America - South Bend - Mishawaka - North rated?
Extended Stay America - South Bend - Mishawaka - North has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - South Bend - Mishawaka - North open?
Extended Stay America - South Bend - Mishawaka - North is open now. It will close tomorrow at 12:00 a.m.