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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First thing when i got there, wasnt a tv remote, not the biggest deal. But i also got a suite, was supposed to have a working fridge and freezer. Neither worked, causing me to have to spend double what i expected on food costs. I couldnt tell you if the burners work as i didnt even waste time trying. Way too expensive for what it is and even my dog didnt feel safe walking into the building. i wouldnt recommended this place to anyone.
Business response:
Dear Courtney, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
It could have been a little more cleaner in some areas but overall I will give them a 3.5 out of 5
From the beginning.Edna made check in easy and pleasurable.my whole stay was great and the staff was accommodating next time in St Louis I'll be. Staying at extended stay AM Thank you
Business response:
Dear Guest, Thank you for your kind words about your stay with us! We're thrilled that Edna made your check-in process easy and that our staff was accommodating throughout your visit. We're delighted you had a great experience with us at Extended Stay America and are already considering us for your next trip. We appreciate your loyalty and look forward to welcoming you back soon. Sincerely, Hotel Management
It was great
The staff were terrible honestly. They lied about the most simple things. I was put in 2 separate rooms both had broken security locks which I absolutely needed for my children they did not care. Unfortunately I just finished my stay there but would I do it again? Absolutely not! I specifically booked this hotel for the things they said they offered and they had none not even a baby crib it was terrible!
Business response:
Dear Guest, We’re truly sorry to hear about the issues you experienced, particularly with the security locks and the misinformation you received. Your concerns regarding your children’s safety and the absence of promised amenities are valid and have been escalated for immediate review. We regret falling short of expectations and assure you that corrective actions are underway to prevent such lapses. We hope to have the chance to provide a better stay in the future. Sincerely, Hotel Management
Wish I had spent a few more dollars to for a better option. I was only there for a few hours for an early morning flight. The place is noisy, bathroom sink had a slow drain, bath tub area was rusted, the sheets didn’t look clean and YIKES, saw a bug. Person at the front desk was very nice. Wouldn't recommend.
Business response:
Dear Guest. Thank you for sharing your feedback. We are sorry your stay didn't meet expectations. We understand your disappointment with the issues you encountered during your short stay for your early morning flight. Your remarks are vital, and we will work to address each of them so that our future guests do not have similar problems. On the positive side, we appreciate the kind words about our front desk staff. Your input helps us improve, and we hope to welcome you back in the future Sincerely, Hotel Management
I didn’t like that my stove didn’t work properly and that the bathroom wasn’t cleaned the toilet was nasty and so was the tub it was stopped up and there were dirty towels left behind I didn’t like there wasn’t any breakfast and that was advertised
Business response:
Dear Guest, Thank you for sharing your concerns. We apologize for the housekeeping issues during your stay. We'll address these various issues in your room with our housekeeping and maintenance teams to ensure our guests have a better experience. Further, we are sorry for your disappointment with the breakfast offerings and will review our amenities to ensure accuracy. Your feedback is valuable to us, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 4.4 star rating with 1,614 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.