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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a dump! They are trying to make superficial upgrades but paint cannot hide neglect! The room walls were dirty and the bed was lumpy.
Not Quite The room was shabby. The chair arms were work out. It really looked run down. There were bugs also. If I wasn't so tired I would have left.
The cons I noticed during our 10 hour stay was the door ddidn't seem to secure. There were no dishes in the cabinets. Every thing was glued down to the surfaces, tv lamp, alarm clock, paper sign in the kitchette. Refrigerator doors had several dents in it. As far as operable I can not attested to we didn't use it, the microwave or the stove. In the bathroom there was a good size crack in the ceiling inside the shower. I was a little worried that a chunk of the ceiling may have fallen during my morning shower. The free breakf... read more
Business response:
We appreciate you bringing your experience to our attention. We are so disappointed that your stay was not a pleasant one. We strive to provide our guests with a great value and a comfortable room during their travels. We are sorry that our grab-and-go breakfast did not meet your expectations and that our customizable kitchen packs were not explained during check-in. We offer coffee, hot tea, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests that do not have the time to cook in their fully equipped ... read more
all other hotels booked, had to stay here at last very poor facility. first room was not even made up from previous guest. second room had ants and the front desk clerk didnt seem to be alarmed by that...stayed in room anyway after trying to find other hotels in area to relocate to.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to read about the cleanliness issues you had in your room. In response to your feedback, I will be reviewing cleanliness standards with my housekeeping staff to prevent your experience from being repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not as expected When I booked the hotel, i was little bit on hurry and have seen that this hotel provides breakfast in the morning which was my first requirement as I was travelling with kid. But when I checked-in it was surprising that they only provide take away breakfast which is only tea/coffee, muffin, protein bar and fruit thats it. They even don't provide milk for kids. Room is also ok, not that good as they are showing on site.
Business response:
Thank you for your recent review of your stay. We are sorry to hear that our grab-and-go breakfast did not meet your expectations. We offer coffee, tea, muffins, granola bars, oatmeal, and fresh fruit for our guests that do not have time to cook in their fully equipped kitchens. Thank you for sharing your feedback with us; we will use it to improve our hotel. We do hope that you will return to our hotel in the future.
Hard to find, made four long about entrances Very difficult to made the turn, first thing, the bathroom faceut came off, could only take a shower, the tub diverter did not work. Room smell was from cooking, willing to assign another room because no maints.
Not worth the price. Room and hotel were fine up until we needed dishes and utensils. Asked for them from staff and over an hour later, with staff shooing away my husband when he went to complain, did we receive our things. Then the last day, there was NO hot water. We fared better at a Motel 6 for $40 less a night.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was a delay in the delivery of your dish package. In response to your feedback, I am addressing this issue with our team immediately. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
it is better that it was 2 years ago I stayed at this hotel 2 years ago and it has seen major renovation. However a hour after checking in there was a note slid under the door stating the entire hotel water will be shut off the next morning for maintenance. That evening When I went to wash my hands in the sink the hot water side of the faucet did not work....as in no water coming out at all. I mentioned it to the maintenance man who was painting a room the next morning and he told me he would fix it. He did nothing to it so ... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.