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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasn’t even able to stay at the property I booked. Upon arrival I was told that I had to stay at another ‘sister’ hotel 15 minutes away. I wasn’t given a reason for this outside of ‘contractual obligatiobs’ And
Business response:
Thank you for your review. We sincerely apologize for the mix-up with your reservation and the inconvenience you had due to it. Though we are confident this was an isolated incident, we're reviewing this with our staff to make sure such scenarios are prevented from happening again. On a positive note, we're glad we were able to accommodate you in the sister hotel. Please consider giving us an opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Horrible Customer Service The customer service from one of the evening representatives was horrible. Every time I asked a question I felt as if she was getting smart with me. I stayed for 4 days, 3 nights and had to dump my own trash and bring my own towels down stairs to swap out. I was unaware of the cleaning service policy and mistakes this place with a regular hotel. My friend took the towels downstairs and when he tried to return the towels to the rude customer service representative she gave him an attitude and said he... read more
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Also, we regret the inconvenience caused due to us not explaining our hotel policies. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Managem... read more
Bad day won't ever have to go back by tommorow morning and address of the place I was not able to make 3
Arrived to no one at the front desk, phone in the “lobby” did not work, had to call the main number and wait for someone to arrive. Got in to our room which was less than stellar. Old, dusty, and hair on the sheets. We would have called to change rooms but we were so tired we just laid on top of everything. The hallway was dimly lit, and the carpet was old and dirty. Would not recommend.
Business response:
Mel, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this... read more
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I stayed at this hotel with my family and it was not at all a pleasant experience. The check in process is complicated and long even though I already paid for it through expedia. The rooms were clean and have basic amenities. The worst part of my stay was the breakfast. They just have coffee and granola bars for the breakfast.
Business response:
We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, Hotel Management
Old, dilapidated building in sketchy neighborhood My wife was bitten by some spider or bug that made her arm swell up a lot and it was very painful. They lie and say they have a warm breakfast but all they have is coffee and granola bars to eat. Old, dilapidated building in a sketchy neighborhood that’s remodeled cheaply and you can tell. I would not recommend this...unless you’re looking for a motel 6 type of motel.
Business response:
Thank you for being our guest and for taking time to leave feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Hotel Management
A dump ......dirty and musty, shuttle only rolls once every hour.
Business response:
James, we are sorry for the issues you encountered and for the inconvenience you faced. Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here.I hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.